Operations Coordinator Customer Service & Shipping
JAST APPAREL INC., Maywood, CA, United States
Role Description
We are seeking a detail-oriented and organized Order Management & Shipping Coordinator to support end-to-end order processing, production coordination, and shipping operations.
This role serves as a key liaison between Customer Service, Production, Warehouse, and Shipping teams to ensure accurate order fulfillment and timely delivery of goods.
Key Responsibilities
Respond to customer inquiries via email in a timely and professional manner
Allocate and process customer orders accurately in the A2000 system
Collaborate with Production teams in Asia to ensure timely delivery of products
Update and maintain stock and sold inventory records
Input production shipment data into the system upon receipt of invoices, ensuring accuracy of all information
Follow up with Production teams regarding TOP sample submission schedules to customers
Coordinate with warehouse teams for pick and pack operations
Route customer orders and prepare shipping documents, including Commercial Invoices, Packing Lists, and related export documents for key accounts (Burlington, Bealls, Macys, Boscov, Marine, TK, Cracker Barrel, TJ Maxx)
Follow up with Shipping team/carriers for pick-up and delivery schedules
Generate invoices and send documentation via email and/or EDI to customers
Qualifications
2+ years of experience in order processing, customer service, shipping, or operations coordination preferred
Experience with ERP systems (A2000 experience is a plus)
Strong attention to detail and accuracy in data entry and documentation
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and coordination skills across internal and external teams
Proficient in Microsoft Office (Excel, Outlook, Word)
Experience with EDI and wholesale retail accounts is a plus
We are seeking a detail-oriented and organized Order Management & Shipping Coordinator to support end-to-end order processing, production coordination, and shipping operations.
This role serves as a key liaison between Customer Service, Production, Warehouse, and Shipping teams to ensure accurate order fulfillment and timely delivery of goods.
Key Responsibilities
Respond to customer inquiries via email in a timely and professional manner
Allocate and process customer orders accurately in the A2000 system
Collaborate with Production teams in Asia to ensure timely delivery of products
Update and maintain stock and sold inventory records
Input production shipment data into the system upon receipt of invoices, ensuring accuracy of all information
Follow up with Production teams regarding TOP sample submission schedules to customers
Coordinate with warehouse teams for pick and pack operations
Route customer orders and prepare shipping documents, including Commercial Invoices, Packing Lists, and related export documents for key accounts (Burlington, Bealls, Macys, Boscov, Marine, TK, Cracker Barrel, TJ Maxx)
Follow up with Shipping team/carriers for pick-up and delivery schedules
Generate invoices and send documentation via email and/or EDI to customers
Qualifications
2+ years of experience in order processing, customer service, shipping, or operations coordination preferred
Experience with ERP systems (A2000 experience is a plus)
Strong attention to detail and accuracy in data entry and documentation
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and coordination skills across internal and external teams
Proficient in Microsoft Office (Excel, Outlook, Word)
Experience with EDI and wholesale retail accounts is a plus