Remote Medicaid Contact Center Implementation Lead

Humana Inc is looking for a Medicaid Contact Center Operations & Implementation Lead to oversee operational readiness and enhance performance for Medicaid contact center operations. The candidate will have responsibilities in managing implementations, improving member experience, and achieving operational excellence. Successful applicants will have at least 5 years of contact center operations experience, preferably within Medicaid. The role offers a competitive salary with additional bonuses, and remote work options are available.
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