Blood Collection Staff- Customer Service
American Red Cross, Helena, MT, United States
Job Overview
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Key Responsibilities
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Standard Schedule
Staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel will be required.
Schedule is provided two to three weeks in advance.
Pay Information
Starting rate $18.00 per hour.
Qualifications
High school diploma or equivalent is required.
Customer service experience and effective verbal communication skills are required.
A current, valid driver’s license with a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adaptation to long, irregular hours and frequent schedule changes.
Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Basic computer skills are required; proficiency with Microsoft Office applications.
Competitive Edge
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
Prior leadership experience.
Benefits
Medical, Dental, and Vision plans.
Health Spending Accounts & Flexible Spending Accounts.
PTO: Starting 15 days a year; based on type of job and tenure.
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
401(k) with up to 6% company match.
Paid Family Leave.
Employee Assistance.
Disability and Insurance: Short + Long Term.
Service Awards and recognition.
The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance ordinances.
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When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
Key Responsibilities
Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
Collaborate with teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
Be detail‑oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Standard Schedule
Staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel will be required.
Schedule is provided two to three weeks in advance.
Pay Information
Starting rate $18.00 per hour.
Qualifications
High school diploma or equivalent is required.
Customer service experience and effective verbal communication skills are required.
A current, valid driver’s license with a good driving record is required.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adaptation to long, irregular hours and frequent schedule changes.
Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.
Basic computer skills are required; proficiency with Microsoft Office applications.
Competitive Edge
Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
Prior leadership experience.
Benefits
Medical, Dental, and Vision plans.
Health Spending Accounts & Flexible Spending Accounts.
PTO: Starting 15 days a year; based on type of job and tenure.
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
401(k) with up to 6% company match.
Paid Family Leave.
Employee Assistance.
Disability and Insurance: Short + Long Term.
Service Awards and recognition.
The American Red Cross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance ordinances.
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