Healthcare Business Analyst
VillageCare, New York, NY, United States
Overview
Must reside in NY, NJ, CT. The Customer Experience Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you\'ll analyze, measure, and report on Member and Provider measures of satisfaction. Some daily activities include analyzing survey data, creating dashboards, and creating reports around multiple lines of business.
Responsibilities
Compile, analyze and interpret varied and complex health care data to provide actionable insights
Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, disenrollment, retention, and other key metrics
Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources
Gather and analyze measurements to identify customer segments, issues, preferences, trends and provide recommendations
Interpret data, perform root cause analyses, and contribute to the success of customer experience efforts through reporting and analysis
Conduct quality assurance testing
Qualifications
Bachelor\'s degree with 4+ years of experience in a related role
Working knowledge of SQL, Tableau, Excel, and Microsoft Office Suite
Benefits
PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts
About VillageCare
VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual\'s needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.
VillageCare is an Equal Opportunity Employer.
Salary: $76,000 - $85,000 per year
Job Posted by ApplicantPro
#J-18808-Ljbffr
Must reside in NY, NJ, CT. The Customer Experience Analyst will help support the Customer Experience program by implementing initiatives that drive Member Experience improvement. Through utilizing data management tools, you\'ll analyze, measure, and report on Member and Provider measures of satisfaction. Some daily activities include analyzing survey data, creating dashboards, and creating reports around multiple lines of business.
Responsibilities
Compile, analyze and interpret varied and complex health care data to provide actionable insights
Analyze survey data and create reports/dashboards to track net promoter score (NPS), customer satisfaction, disenrollment, retention, and other key metrics
Identify opportunities for improvement across multiple business lines using data-driven evidence from the customer experience program and other business data sources
Gather and analyze measurements to identify customer segments, issues, preferences, trends and provide recommendations
Interpret data, perform root cause analyses, and contribute to the success of customer experience efforts through reporting and analysis
Conduct quality assurance testing
Qualifications
Bachelor\'s degree with 4+ years of experience in a related role
Working knowledge of SQL, Tableau, Excel, and Microsoft Office Suite
Benefits
PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts
About VillageCare
VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual\'s needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.
VillageCare is an Equal Opportunity Employer.
Salary: $76,000 - $85,000 per year
Job Posted by ApplicantPro
#J-18808-Ljbffr