Relationship Banker I (Pelham AL: Pelham North Branch)
Regions Bank, Pelham, AL, United States
Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role requires building meaningful personal connections while processing transactions, identifying ways to meet customers’ needs, and assisting in resolving end‑to‑end customer service inquiries. This position offers an exciting opportunity for candidates with prior teller, limited banking, or retail sales experience who are interested in building a career with opportunities for growth, development, and upward mobility.
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers and remain well‑informed about their relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, including duties delegated by the Branch Manager; ensure sound banking practices and manage, identify, and report operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty pounds.
Preferences
One year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Full time.
Compensation Details
Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located. The target range is:
Minimum: $39,601.10 USD
Median: $46,880.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan that allows employees to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details
Pelham 2228 Pelham Parkway, Pelham, Alabama.
Equal Opportunity Employer
Regions is an Equal Opportunity Employer, including Disabled/Veterans.
#J-18808-Ljbffr
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role requires building meaningful personal connections while processing transactions, identifying ways to meet customers’ needs, and assisting in resolving end‑to‑end customer service inquiries. This position offers an exciting opportunity for candidates with prior teller, limited banking, or retail sales experience who are interested in building a career with opportunities for growth, development, and upward mobility.
Primary Responsibilities
Provide a consistent optimal customer experience on the cash line while handling transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers and remain well‑informed about their relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, including duties delegated by the Branch Manager; ensure sound banking practices and manage, identify, and report operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty pounds.
Preferences
One year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Full time.
Compensation Details
Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located. The target range is:
Minimum: $39,601.10 USD
Median: $46,880.00 USD
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan that allows employees to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details
Pelham 2228 Pelham Parkway, Pelham, Alabama.
Equal Opportunity Employer
Regions is an Equal Opportunity Employer, including Disabled/Veterans.
#J-18808-Ljbffr