Relationship Banker I (Brooksville)
Regions Bank, Brooksville, FL, United States
Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, while contributing to improving our customers’ financial wellness. The role involves creating meaningful personal connections with customers, processing transactions, identifying ways Region can meet customer needs, and assisting in resolving end-to-end customer service inquiries. Candidates with prior teller, limited banking, or retail sales experience are encouraged to apply.
Primary Responsibilities
Provide an optimal customer experience on the cash line while handling customers’ transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers and remain informed about the customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, ensuring sound banking practices and managing operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Region’s solutions.
May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology.
Track hours for overtime eligibility for time worked beyond 40 hours per week.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills and Competencies
Adhere to policies, procedures, and guidelines.
Assist customers with digital banking offerings.
Handle multiple priorities simultaneously.
Oversee large sums of cash.
Strong customer focus and relationship-building skills.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance in the role.
Job Range Target:
Minimum:
$39,601.10 USD
Median:
$46,880.00 USD
Incentive Pay Plans:
Eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details
Brooksville, Florida
Equal Opportunity Employer
Including Disabled/Veterans
#J-18808-Ljbffr
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, while contributing to improving our customers’ financial wellness. The role involves creating meaningful personal connections with customers, processing transactions, identifying ways Region can meet customer needs, and assisting in resolving end-to-end customer service inquiries. Candidates with prior teller, limited banking, or retail sales experience are encouraged to apply.
Primary Responsibilities
Provide an optimal customer experience on the cash line while handling customers’ transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries regarding products and services and fulfill basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develop relationships with customers and remain informed about the customer’s relationship with the bank.
Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to aid in customer problem resolution.
Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
Follow all bank processes and procedures and adhere to applicable laws and regulations, ensuring sound banking practices and managing operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Region’s solutions.
May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology.
Track hours for overtime eligibility for time worked beyond 40 hours per week.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash-handling, and/or customer service experience.
Skills and Competencies
Adhere to policies, procedures, and guidelines.
Assist customers with digital banking offerings.
Handle multiple priorities simultaneously.
Oversee large sums of cash.
Strong customer focus and relationship-building skills.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance in the role.
Job Range Target:
Minimum:
$39,601.10 USD
Median:
$46,880.00 USD
Incentive Pay Plans:
Eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details
Brooksville, Florida
Equal Opportunity Employer
Including Disabled/Veterans
#J-18808-Ljbffr