Business Banking Specialist
PNC, Glen Burnie, MD, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC’s Retail Branch organization, you will be based in Glen Burnie, MD.
Job ID: R220490
Location: 7301 Ritchie Hwy, Glen Burnie, MD 21061.
PNC is an in‑office company that encourages collaboration and support. We do not sponsor visas or participate in STEM OPT for this position.
Job Description
Acquire and expand share of wallet for consumer and business banking opportunities under 2MM in sales revenue. Lead proactive lead generation and appointments inside and outside the branch, delivering a differentiated client experience from acquisition through onboarding and servicing.
Manage and grow business banking relationships, using client information from various sources to create actionable sales strategies and tactics, and generate quality referrals to ecosystem partners.
Develop ecosystem leadership both inside and outside the branch as a COI, working across PNCWM, PNC Private Bank, Business Banking and Mortgage to match clients with the right resources.
Enhance client experience and hospitality through advanced conversation skills, solving problems courteously and with urgency, and acting as an advocate for clients across product, support, operations, or other departments.
Collaborate with the branch team and manager to identify consumer and business opportunities, expanding share of wallet with referrals.
Create client loyalty by engaging in lobby activities, positioning PNC products, and providing technology solutions that meet clients’ needs.
Manage risk by adhering to all policies and procedures, maintaining a heightened scrutiny to avoid loss, and ensuring efficient and accurate daily branch operations.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction to business decisions.
Managing Risk – Assess and manage risks associated with business objectives, supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Education: Bachelor’s degree or equivalent combination of education, certification, and experience.
Experience:
Preferred Skills: Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales.
Competencies: Banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, understanding customer needs.
Licenses/Certifications: None required for this role. Additional background checks will be conducted per Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $40,700.00 – $90,200.00 annual. Salary may vary based on location, market data, skills, experience, and education. The role is incentive eligible.
Benefits
PNC offers comprehensive benefits including medical, prescription drug coverage (with HSA), dental and vision plans, life insurance for employees and spouses/children, short- and long-term disability protection, 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, wellness programs with financial incentives, and paid time off (including maternity/parental leave, holidays, occasional absence days, vacation days, and years of service).
Disability Accommodations Statement
If an accommodation is required for the application process, contact AccommodationRequest@pnc.com or call 877-968-7762 and say "Workday". Provide your name, job ID, and preferred contact method. All information will remain confidential.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position follows FDIA and SAFE Act regulations requiring certain criminal history considerations.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC’s Retail Branch organization, you will be based in Glen Burnie, MD.
Job ID: R220490
Location: 7301 Ritchie Hwy, Glen Burnie, MD 21061.
PNC is an in‑office company that encourages collaboration and support. We do not sponsor visas or participate in STEM OPT for this position.
Job Description
Acquire and expand share of wallet for consumer and business banking opportunities under 2MM in sales revenue. Lead proactive lead generation and appointments inside and outside the branch, delivering a differentiated client experience from acquisition through onboarding and servicing.
Manage and grow business banking relationships, using client information from various sources to create actionable sales strategies and tactics, and generate quality referrals to ecosystem partners.
Develop ecosystem leadership both inside and outside the branch as a COI, working across PNCWM, PNC Private Bank, Business Banking and Mortgage to match clients with the right resources.
Enhance client experience and hospitality through advanced conversation skills, solving problems courteously and with urgency, and acting as an advocate for clients across product, support, operations, or other departments.
Collaborate with the branch team and manager to identify consumer and business opportunities, expanding share of wallet with referrals.
Create client loyalty by engaging in lobby activities, positioning PNC products, and providing technology solutions that meet clients’ needs.
Manage risk by adhering to all policies and procedures, maintaining a heightened scrutiny to avoid loss, and ensuring efficient and accurate daily branch operations.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction to business decisions.
Managing Risk – Assess and manage risks associated with business objectives, supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Education: Bachelor’s degree or equivalent combination of education, certification, and experience.
Experience:
Preferred Skills: Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales.
Competencies: Banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, understanding customer needs.
Licenses/Certifications: None required for this role. Additional background checks will be conducted per Consumer Financial Protection Bureau regulations.
Pay Transparency
Base Salary: $40,700.00 – $90,200.00 annual. Salary may vary based on location, market data, skills, experience, and education. The role is incentive eligible.
Benefits
PNC offers comprehensive benefits including medical, prescription drug coverage (with HSA), dental and vision plans, life insurance for employees and spouses/children, short- and long-term disability protection, 401(k) with PNC match, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, wellness programs with financial incentives, and paid time off (including maternity/parental leave, holidays, occasional absence days, vacation days, and years of service).
Disability Accommodations Statement
If an accommodation is required for the application process, contact AccommodationRequest@pnc.com or call 877-968-7762 and say "Workday". Provide your name, job ID, and preferred contact method. All information will remain confidential.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position follows FDIA and SAFE Act regulations requiring certain criminal history considerations.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr