Desktop Support
Milwaukee Succeeds, Waukegan, IL, United States
The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise.
Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person.
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, and upgrade hardware and software.
Assist users with application problems, operating systems, and network connectivity.
Document all support activities, solutions, and updates in the ticketing system.
Collaborate with other IT staff for escalated issues and project implementation.
Provide guidance and training to users on IT policies, procedures, and best practices.
Maintain inventory of IT assets and ensure compliance with security protocols.
Qualifications
High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
1-3 years of experience in technical support or IT helpdesk roles.
Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.
Strong problem-solving skills and ability to work independently.
Excellent interpersonal and communication skills.
Customer service-oriented attitude with attention to detail.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Additional Skills & Qualifications
3-5 years of Desktop Support experience in a corporate environment
Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive
Experience using remote desktop tools like Bomgar/RDP
Experience supporting virtual meeting tools; preferably MS Teams
Experience with Service Now ticketing system
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
Job Type & Location
This is a Contract position based out of Waukegan, IL.
Pay and Benefits
The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits. Benefits are subject to change and may depend on specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan, IL.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Respond promptly to service requests and incidents via phone, email, or in person.
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, and upgrade hardware and software.
Assist users with application problems, operating systems, and network connectivity.
Document all support activities, solutions, and updates in the ticketing system.
Collaborate with other IT staff for escalated issues and project implementation.
Provide guidance and training to users on IT policies, procedures, and best practices.
Maintain inventory of IT assets and ensure compliance with security protocols.
Qualifications
High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
1-3 years of experience in technical support or IT helpdesk roles.
Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.
Strong problem-solving skills and ability to work independently.
Excellent interpersonal and communication skills.
Customer service-oriented attitude with attention to detail.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Additional Skills & Qualifications
3-5 years of Desktop Support experience in a corporate environment
Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive
Experience using remote desktop tools like Bomgar/RDP
Experience supporting virtual meeting tools; preferably MS Teams
Experience with Service Now ticketing system
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
Job Type & Location
This is a Contract position based out of Waukegan, IL.
Pay and Benefits
The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits. Benefits are subject to change and may depend on specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan, IL.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr