Temporary Academic Records Coordinator
Chapman University, Orange, CA, United States
Position Title
Temporary Academic Records Coordinator
Position Type
Temporary
Job Number
SA79324
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Non-Exempt
Anticipated Pay Range
$21.00-$23.00
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure, and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Job Description Summary
The Academic Records Coordinator is a non-exempt, full-time staff position. This position primarily provides customer service in areas of academic requirements, calendar, my.chapman student portal information, policies, processes, registrations and academic record information.
Responsibilities
Provides accurate and comprehensive information and services to the campus community by creating client relationships and promoting responsive communication
Provides customer information services, including but not limited to institutional policies and processes, graduation/academic calendar information; assists in development of training and communication programs for staff/admin, faculty and students, particularly related to web and my.chapman student portal resources
Assists in development of procedures for maintenance and input of academic records as well as maintaining such records including course grades, grade changes, updates of incompletes, address and name change information, registration, add/drops, withdrawals, block enrollment, schedule information and course changes
Carries out the transcript and enrollment verification processing functions utilizing Campus Solutions and document imaging resources
Performs other duties as required by the Registrar’s Office
Processes strategies at the Registrar’s frontline services, following up with specific departments/offices/individuals on related information and notifying students on frontline service outcomes
Assists in training office student-workers and helps develop and implement processes and training programs to teach them to provide accurate and comprehensive information
Assists in processing all official transcript requests as well as special studies (internship, independent study, and reading & conference courses) enrollments and assists with classroom scheduling and Resource 25 maintenance
Other duties as assigned
Required Qualifications
Expert use of the Registrar Office customer service resources, modeling positive client relationships and responsive communication, and ability to lead and work within a team environment
Bachelor’s degree or equivalent work experience and education
Demonstrated experience/ability to positively function in a complex customer services environment, deal with deadlines, customer demands, and attention to detail
Ability to provide training programs in computer applications
Strong client relationship building skills
Excellent oral and written communication skills
Understanding and abidance by FERPA
Understanding, interpreting and applying academic record regulations and institutional policies
Strong customer services experience and ethic
Ability to function in a multi‑task, fast‑paced, active work environment
Technical skills to learn and use higher education administrative software and web services
Use of tact and diplomacy with confidential information
Desired Qualifications
Working knowledge of the Campus Solutions Student System
Working knowledge of Chapman University academic programs
Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.
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Temporary Academic Records Coordinator
Position Type
Temporary
Job Number
SA79324
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Non-Exempt
Anticipated Pay Range
$21.00-$23.00
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure, and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Job Description Summary
The Academic Records Coordinator is a non-exempt, full-time staff position. This position primarily provides customer service in areas of academic requirements, calendar, my.chapman student portal information, policies, processes, registrations and academic record information.
Responsibilities
Provides accurate and comprehensive information and services to the campus community by creating client relationships and promoting responsive communication
Provides customer information services, including but not limited to institutional policies and processes, graduation/academic calendar information; assists in development of training and communication programs for staff/admin, faculty and students, particularly related to web and my.chapman student portal resources
Assists in development of procedures for maintenance and input of academic records as well as maintaining such records including course grades, grade changes, updates of incompletes, address and name change information, registration, add/drops, withdrawals, block enrollment, schedule information and course changes
Carries out the transcript and enrollment verification processing functions utilizing Campus Solutions and document imaging resources
Performs other duties as required by the Registrar’s Office
Processes strategies at the Registrar’s frontline services, following up with specific departments/offices/individuals on related information and notifying students on frontline service outcomes
Assists in training office student-workers and helps develop and implement processes and training programs to teach them to provide accurate and comprehensive information
Assists in processing all official transcript requests as well as special studies (internship, independent study, and reading & conference courses) enrollments and assists with classroom scheduling and Resource 25 maintenance
Other duties as assigned
Required Qualifications
Expert use of the Registrar Office customer service resources, modeling positive client relationships and responsive communication, and ability to lead and work within a team environment
Bachelor’s degree or equivalent work experience and education
Demonstrated experience/ability to positively function in a complex customer services environment, deal with deadlines, customer demands, and attention to detail
Ability to provide training programs in computer applications
Strong client relationship building skills
Excellent oral and written communication skills
Understanding and abidance by FERPA
Understanding, interpreting and applying academic record regulations and institutional policies
Strong customer services experience and ethic
Ability to function in a multi‑task, fast‑paced, active work environment
Technical skills to learn and use higher education administrative software and web services
Use of tact and diplomacy with confidential information
Desired Qualifications
Working knowledge of the Campus Solutions Student System
Working knowledge of Chapman University academic programs
Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.
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