Ticketing Supervisor, Temporary
Chapman University, Orange, CA, United States
Position Details
Position Title:
Ticketing Supervisor, Temporary
Position Type:
Temporary
Job Number:
SA79624
Full or Part Time:
part-time 0-19 hours weekly
Fair Labor Standard Act Classification:
Non-Exempt
Anticipated Pay Range:
$25.00 - $28.00
Pay Range Information:
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Job Description Summary:
Reporting to the Vice President of Event Operations, the Ticketing Supervisor will be responsible for supervising ticketing support roles, providing excellent customer service to event attendees, and supporting staff. Supervisor assignments include overseeing and ensuring the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues. The supervisor is expected to be on alert and assist with any unusual situations such as crowd control, accidents, emergencies, etc, as well as elevating issues to the professional event staff. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times.
Responsibilities
Provides ticketing supervision and on-site coordination to staff and supports real-time ticketing operations to ensure efficient and successful event.
Oversees and ensures the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues
Provides accurate and courteous answers to guest questions regarding restrooms, seating, first aid, entry/reentry, prohibited items, bag checks, parking, and general event logistics
Provides assistance to guests in the event of an emergency or evacuation of the facility. Alert management to any situations or unsafe activities.
Other related duties as assigned.
Required Qualifications
High School Diploma or GED.
Ability to provide excellent customer service and keep a calm a professional demeanor.
Excellent verbal and active listening skills and phone etiquette
Desired Qualifications
1-2 years of experience working in a customer service / public environment/ ticketing services
Special Instructions to Applicants
Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum and Maximum References
Minimum Number of References: 0
Maximum Number of References: 3
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Position Title:
Ticketing Supervisor, Temporary
Position Type:
Temporary
Job Number:
SA79624
Full or Part Time:
part-time 0-19 hours weekly
Fair Labor Standard Act Classification:
Non-Exempt
Anticipated Pay Range:
$25.00 - $28.00
Pay Range Information:
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
Job Description Summary:
Reporting to the Vice President of Event Operations, the Ticketing Supervisor will be responsible for supervising ticketing support roles, providing excellent customer service to event attendees, and supporting staff. Supervisor assignments include overseeing and ensuring the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues. The supervisor is expected to be on alert and assist with any unusual situations such as crowd control, accidents, emergencies, etc, as well as elevating issues to the professional event staff. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times.
Responsibilities
Provides ticketing supervision and on-site coordination to staff and supports real-time ticketing operations to ensure efficient and successful event.
Oversees and ensures the highest possible quality of customer service, ticket scanning/checking, greeting guests, ensuring quick and efficient ingress and egress, directing patrons to seats, door attendant, assisting guests with the ticket reservation process, and troubleshooting ticketing issues
Provides accurate and courteous answers to guest questions regarding restrooms, seating, first aid, entry/reentry, prohibited items, bag checks, parking, and general event logistics
Provides assistance to guests in the event of an emergency or evacuation of the facility. Alert management to any situations or unsafe activities.
Other related duties as assigned.
Required Qualifications
High School Diploma or GED.
Ability to provide excellent customer service and keep a calm a professional demeanor.
Excellent verbal and active listening skills and phone etiquette
Desired Qualifications
1-2 years of experience working in a customer service / public environment/ ticketing services
Special Instructions to Applicants
Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum and Maximum References
Minimum Number of References: 0
Maximum Number of References: 3
#J-18808-Ljbffr