Front Office Supervisor
Marriott International Inc, Oshkosh, WI, United States
Description
Front Office Supervisor - Oshkosh Marriott Waterfront
We are seeking a driven and accountable Front Office Supervisor to support daily front desk operations and elevate the overall guest experience. This role is ideal for someone who thrives in a fast-paced environment, leads by example, and takes ownership of both team performance and operational execution.
The Front Office Supervisor plays a critical role in ensuring consistency, service excellence, and clear communication across shifts. This position is not just about overseeing the desk - it's about creating structure, supporting team development, and maintaining high operational standards.
Key Responsibilites
Lead front desk operations during assigned shifts, ensuring a seamless and professional guest experience from arrival to departure
Act as the primary point of contact for guest concerns, resolving issues efficiently and confidently while maintaining brand standards
Support training and development of Guest Service Representatives, reinforcing SOPs and service expectations
Maintain accountability for shift execution, including arrivals/departures, room readiness, and communication between departments
Monitor and ensure accuracy of reservations, billing, and guest folios
Collaborate closely with Housekeeping, Engineering, and Sales to ensure operational alignment and guest satisfaction
Identify opportunities for process improvement and communicate operational gaps to leadership
Complete required reports, audits, and shift recaps with attention to detail and timeliness
Uphold a clean, organized, and professional front desk and lobby environment at all times
Lead by example in attendance, professionalism, and guest service standards
Requirements
Minimum1-2 years of hotel front desk experience, with leadership or supervisory responsibilities preferred
Strong understanding of front office operations, including guest check-in/out, reservations, and billing processes
Proven ability to lead by example, hold team members accountable, and maintain high service standards
Comfortable working in a fast-paced environment and making decisions independently
Strong communication skills with the ability to manage both guest interactions and team direction
Experience with hotel property management systems (Lightspeed preferred)
Must demonstrate reliability, professionalism, and consistent attendance
Flexible availability, including mornings, evenings, weekends, and holidays as needed
Front Office Supervisor - Oshkosh Marriott Waterfront
We are seeking a driven and accountable Front Office Supervisor to support daily front desk operations and elevate the overall guest experience. This role is ideal for someone who thrives in a fast-paced environment, leads by example, and takes ownership of both team performance and operational execution.
The Front Office Supervisor plays a critical role in ensuring consistency, service excellence, and clear communication across shifts. This position is not just about overseeing the desk - it's about creating structure, supporting team development, and maintaining high operational standards.
Key Responsibilites
Lead front desk operations during assigned shifts, ensuring a seamless and professional guest experience from arrival to departure
Act as the primary point of contact for guest concerns, resolving issues efficiently and confidently while maintaining brand standards
Support training and development of Guest Service Representatives, reinforcing SOPs and service expectations
Maintain accountability for shift execution, including arrivals/departures, room readiness, and communication between departments
Monitor and ensure accuracy of reservations, billing, and guest folios
Collaborate closely with Housekeeping, Engineering, and Sales to ensure operational alignment and guest satisfaction
Identify opportunities for process improvement and communicate operational gaps to leadership
Complete required reports, audits, and shift recaps with attention to detail and timeliness
Uphold a clean, organized, and professional front desk and lobby environment at all times
Lead by example in attendance, professionalism, and guest service standards
Requirements
Minimum1-2 years of hotel front desk experience, with leadership or supervisory responsibilities preferred
Strong understanding of front office operations, including guest check-in/out, reservations, and billing processes
Proven ability to lead by example, hold team members accountable, and maintain high service standards
Comfortable working in a fast-paced environment and making decisions independently
Strong communication skills with the ability to manage both guest interactions and team direction
Experience with hotel property management systems (Lightspeed preferred)
Must demonstrate reliability, professionalism, and consistent attendance
Flexible availability, including mornings, evenings, weekends, and holidays as needed