Organizational Change Manager (Washington)
Conviso Inc., Washington, District Of Columbia, United States
Conviso Inc is hiring Organizational Change & Training Specialist with ServiceNow Modules Experience. This is a 100% REMOTE set-up position & comes with benefits, 401K & some accrued PTO. The Ideal Candidate would support enterprise ServiceNow transformation initiatives across major modules including ITSM, CMDB, ITOM, HAM, and SPM.
Organizational Change & Training Specialist For ServiceNow modules
Remote Role
Key Responsibilities
Develop and execute change management, communication, and training plans for ServiceNow initiatives
Assess organizational impacts, stakeholder readiness, and adoption risks across business units
Create training materials, job aids, user guides, FAQs, and instructor-led / virtual training sessions
Partner with functional and technical teams to translate ServiceNow changes into user-friendly learning content
Coordinate with PMO and leadership teams on rollout schedules, status updates, and executive messaging
Promote continuous improvement of training content and change strategies across releases
Required Skills & Experience
8+ years of experience in Organizational Change Management, Training, or User Adoption roles
Strong knowledge of ServiceNow platform and major modules (ITSM, CMDB, ITOM, HAM, SPM)
Experience supporting enterprise system implementations or digital transformation programs
Experience creating training documentation using PowerPoint, SharePoint, LMS, or related tools
Desired Skills & Domain Experience
Federal / Government project experience preferred
Experience supporting regulated or compliance-driven environments
Certifications such as Prosci, PMP, ITIL, or ServiceNow preferred
Organizational Change & Training Specialist For ServiceNow modules
Remote Role
Key Responsibilities
Develop and execute change management, communication, and training plans for ServiceNow initiatives
Assess organizational impacts, stakeholder readiness, and adoption risks across business units
Create training materials, job aids, user guides, FAQs, and instructor-led / virtual training sessions
Partner with functional and technical teams to translate ServiceNow changes into user-friendly learning content
Coordinate with PMO and leadership teams on rollout schedules, status updates, and executive messaging
Promote continuous improvement of training content and change strategies across releases
Required Skills & Experience
8+ years of experience in Organizational Change Management, Training, or User Adoption roles
Strong knowledge of ServiceNow platform and major modules (ITSM, CMDB, ITOM, HAM, SPM)
Experience supporting enterprise system implementations or digital transformation programs
Experience creating training documentation using PowerPoint, SharePoint, LMS, or related tools
Desired Skills & Domain Experience
Federal / Government project experience preferred
Experience supporting regulated or compliance-driven environments
Certifications such as Prosci, PMP, ITIL, or ServiceNow preferred