Collections and Customer Service Representative
LHH, Maineville, OH, United States
Customer Service and Collections Representative
Mason, Ohio
Pay: $20$24/hour
Schedule: 1st shift
Employment Type: Contract?to?hire
LHH Recruitment Solutions is partnering with our client in Mason, Ohio to hire a Customer Service and Collections Representative. This is a 1st shift, contract?to?hire opportunity supporting customer service and accounts receivable functions. This role is ideal for someone who enjoys working with customers while confidently handling billing and collections conversations.
Job Responsibilities
Handle inbound and outbound customer calls regarding invoices, account balances, and payment status
Perform collection activities on past due accounts while maintaining positive customer relationships
Address billing questions and resolve discrepancies in a timely and professional manner
Document customer interactions, payment arrangements, and follow?up activity accurately
Process payments and update account information within internal systems
Work closely with internal departments to resolve account issues
Provide general customer service support via phone and email as needed
Qualifications
Previous customer service experience required
B2B collections experience
Collections or accounts receivable experience preferred
Strong communication and negotiation skills
Ability to professionally handle sensitive financial conversations
Detail?oriented with strong organizational skills
Comfortable working with ERP, accounting, or CRM systems
Proficient in Microsoft Office, especially Excel
Ability to manage multiple priorities in a fast?paced environment
Why This Role
Competitive pay of $20$24/hour
1st shift schedule with consistent hours
Contract?to?hire opportunity with potential for long?term employment
Professional office environment with training and support
Opportunity to gain hands?on experience in customer service and collections
Mason, Ohio
Pay: $20$24/hour
Schedule: 1st shift
Employment Type: Contract?to?hire
LHH Recruitment Solutions is partnering with our client in Mason, Ohio to hire a Customer Service and Collections Representative. This is a 1st shift, contract?to?hire opportunity supporting customer service and accounts receivable functions. This role is ideal for someone who enjoys working with customers while confidently handling billing and collections conversations.
Job Responsibilities
Handle inbound and outbound customer calls regarding invoices, account balances, and payment status
Perform collection activities on past due accounts while maintaining positive customer relationships
Address billing questions and resolve discrepancies in a timely and professional manner
Document customer interactions, payment arrangements, and follow?up activity accurately
Process payments and update account information within internal systems
Work closely with internal departments to resolve account issues
Provide general customer service support via phone and email as needed
Qualifications
Previous customer service experience required
B2B collections experience
Collections or accounts receivable experience preferred
Strong communication and negotiation skills
Ability to professionally handle sensitive financial conversations
Detail?oriented with strong organizational skills
Comfortable working with ERP, accounting, or CRM systems
Proficient in Microsoft Office, especially Excel
Ability to manage multiple priorities in a fast?paced environment
Why This Role
Competitive pay of $20$24/hour
1st shift schedule with consistent hours
Contract?to?hire opportunity with potential for long?term employment
Professional office environment with training and support
Opportunity to gain hands?on experience in customer service and collections