Remote Technical Support Specialist

Cengage Group is seeking a technical support specialist to assist customers using its digital solutions, primarily from a work-from-home environment. Responsibilities include providing live and non-live support, troubleshooting technical issues, and documenting interactions. Candidates should possess a high school diploma, have strong analytical skills, and be proficient with Microsoft systems. Preferred qualifications include technical certifications and prior support experience. Hourly compensation is $19.50.
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