Tier 1 Help Desk Specialist – 24/7 Remote Support

Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in ServiceNow, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation. The position offers rotating shifts in a primarily remote work setting.
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