24x7 ACE Account Service Desk Specialist (Tier II)

Aretec, Inc. is seeking an ACE Account Service Desk Specialist (Tier II) to provide 24x7 support for their Automated Commercial Environment (ACE) Account Service Desk. Key responsibilities include assisting over 100,000 users with technical queries, maintaining documentation, and ensuring compliance with service targets. Ideal candidates will have at least 2 years of IT support experience, a high school diploma (Associate's preferred), and be bilingual in English/Spanish. The role requires the ability to work rotating shifts and U.S. citizenship.
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