Medical Assistant (FGP) - Manhattan, Washington Square, Urology
NYU Langone Hospitals, New York, NY, United States
Position Summary
Faculty Group Practice Medical Assistant assisting physicians or advanced care practitioners and nurses in patient care. Responsibilities include verifying patient identifiers, preparing patients and exam rooms, measuring vital signs, drawing blood, collecting laboratory specimens, scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalating issues
Answers phone calls
Reviews and responds to in-basket messages
Follows up on Rx refill requests
Assists physician with patient intake and transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
Assists with maintaining patient flow to and from exam rooms and treatment areas; escorts patients and specimens throughout the facility
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure
Performs point‑of‑care testing such as: EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure and documenting required competency
Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date, including bloodwork, radiology images, medications, and past medical history
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical); may also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic
Maintains patient privacy as it relates to HIPPA standards
Handles appropriate patient calls and documents outcome of all patient communications as needed, referring all clinical questions/concerns to RN/Provider
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
Assists physicians with procedure and/or set‑up according to the specialty where necessary
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and equipment as needed; communicates when supplies need to be replenished
Cleans and sterilizes designated equipment after use following organizational policy & guidelines, and documents required competency
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal
Accompanies physician into exam room and transcribes history (including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders) as dictated by the MD; documents accurately the physician’s encounter with the patient
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs, participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications
High School Diploma or equivalent (required)
Completion of a Medical Assistant Program from an accredited institution or hold a current medical‑assistant certification from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA
Working knowledge of English in verbal, reading, and writing; demonstrated computer skills
Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient‑care experience
Preferred Qualifications
Previous MA experience in urology, highly preferred
EKG, phlebotomy and venipuncture experience, preferred
Bilingual, preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
Benefits
NYU Grossman School of Medicine provides its staff with far more than just a place to work. We offer a comprehensive benefits and wellness package designed for every stage of life, including career development, family support, and retirement planning. Employees receive financial security benefits, a generous time‑off program, and access to employee resource groups for peer support. In addition, all employees can participate in our holistic wellness program, which focuses on physical, mental, nutritional, sleep, social, financial, and preventive care areas.
NYU Grossman School of Medicine is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.75 – $61,692.75 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.
To view the Pay Transparency Notice, please click here.
#J-18808-Ljbffr
Faculty Group Practice Medical Assistant assisting physicians or advanced care practitioners and nurses in patient care. Responsibilities include verifying patient identifiers, preparing patients and exam rooms, measuring vital signs, drawing blood, collecting laboratory specimens, scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalating issues
Answers phone calls
Reviews and responds to in-basket messages
Follows up on Rx refill requests
Assists physician with patient intake and transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
Assists with maintaining patient flow to and from exam rooms and treatment areas; escorts patients and specimens throughout the facility
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure
Performs point‑of‑care testing such as: EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure and documenting required competency
Preps the appropriate patient encounter ensuring all relevant information for the visit is up‑to‑date, including bloodwork, radiology images, medications, and past medical history
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical); may also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic
Maintains patient privacy as it relates to HIPPA standards
Handles appropriate patient calls and documents outcome of all patient communications as needed, referring all clinical questions/concerns to RN/Provider
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care
Assists physicians with procedure and/or set‑up according to the specialty where necessary
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and equipment as needed; communicates when supplies need to be replenished
Cleans and sterilizes designated equipment after use following organizational policy & guidelines, and documents required competency
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal
Accompanies physician into exam room and transcribes history (including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders) as dictated by the MD; documents accurately the physician’s encounter with the patient
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs, participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications
High School Diploma or equivalent (required)
Completion of a Medical Assistant Program from an accredited institution or hold a current medical‑assistant certification from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA
Working knowledge of English in verbal, reading, and writing; demonstrated computer skills
Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient‑care experience
Preferred Qualifications
Previous MA experience in urology, highly preferred
EKG, phlebotomy and venipuncture experience, preferred
Bilingual, preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
Benefits
NYU Grossman School of Medicine provides its staff with far more than just a place to work. We offer a comprehensive benefits and wellness package designed for every stage of life, including career development, family support, and retirement planning. Employees receive financial security benefits, a generous time‑off program, and access to employee resource groups for peer support. In addition, all employees can participate in our holistic wellness program, which focuses on physical, mental, nutritional, sleep, social, financial, and preventive care areas.
NYU Grossman School of Medicine is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,692.75 – $61,692.75 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.
To view the Pay Transparency Notice, please click here.
#J-18808-Ljbffr