Recruitment Quality Assurance Consultant- Remote in CST
Korn Ferry, New York, NY, United States
Recruitment Quality Assurance Consultant- Remote in CST
Requisition ID 25791
Country: United States of America
Location type: Remote
About Us
Korn Ferry
is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to
Be More Than .
Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:
Organizational Strategy
Assessment and Succession
Talent Acquisition
Leadership Development
Rewards and Benefits
Korn Ferry is seeking a Recruitment Quality Assurance Consultant. In this role you will contribute to Korn Ferry’s growth and profitability goals by delivering best-in-class support services to our clients and colleagues. The QA Consultant will work cross functionally with the client and Korn Ferry RPO team leaders and recruiters to monitor and ensure delivery standards are maintained. Your experience working in various North American labor markets within a pre-defined recruitment process will allow you to continually drive process improvements.
Job Overview
Review both individual and team performance on the assigned account and provide recommendations for service improvement to Team Leadership
Monitor and analyze KPIs, SLAs, individual performance metrics, and country specific employment compliance
Enhance overall reporting process
Streamline recruitment efficiency
Ensure North American recruitment process is uniform, minus any specific legal variances
Focus on the KPIs and metrics that result in hiring valuable employees in the most time efficient cost-effective manner
Korn Ferry point of contact for providing and explaining contractual obligations
Collaborate with respective recruitment managers to understand the analytics that will help continually improve recruitment performance, set challenging and attainable goals for the recruitment teams in line with contractual obligations and distribute workloads based on recruiters’ metrics and individual skills (languages, industry experiences, familiarity with country specific candidate market)
Conduct ongoing quality review checks as per the SLA
Provide client and KF management with ongoing performance updates in understandable, concise, and summarized formats
Skills and Experience
Experience and familiarity with recruitment and delivery metrics (ideally within an RPO environment)
Minimum 2+ years of relevant experience in monitoring and providing feedback in a customer-focused environment
Proven track record of developing and managing measurable and understandable analytics that surpass contractual obligations
Experience working in a service delivery environment and establishing mutually agreeable goals, metrics, and KPIs that will allow Korn Ferry clients to effectively utilize our RPO team
Comfortable presenting analytical reports to senior management
Excellent planning and organizing skills and able to “juggle” responsibilities effectively in a high-volume, fast-paced service environment
Must have excellent written and oral communication skills
Ability to communicate clearly, concisely and persuasively with client and at all levels and across diverse cultures
Ability to deal with ambiguity; be adaptable and willing to learn
Ability to analyze fairly complex data and develop sound recommendations and solutions
High school diploma required; 4-year degree preferred
AI Hiring
Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.
Internal Mobility
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
Pay Transparency for Remote Workers
If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts or Ohio, please click here for remote opportunities in your state/province.
Reference Job Id: 25791
The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications.
#J-18808-Ljbffr
Requisition ID 25791
Country: United States of America
Location type: Remote
About Us
Korn Ferry
is a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to
Be More Than .
Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:
Organizational Strategy
Assessment and Succession
Talent Acquisition
Leadership Development
Rewards and Benefits
Korn Ferry is seeking a Recruitment Quality Assurance Consultant. In this role you will contribute to Korn Ferry’s growth and profitability goals by delivering best-in-class support services to our clients and colleagues. The QA Consultant will work cross functionally with the client and Korn Ferry RPO team leaders and recruiters to monitor and ensure delivery standards are maintained. Your experience working in various North American labor markets within a pre-defined recruitment process will allow you to continually drive process improvements.
Job Overview
Review both individual and team performance on the assigned account and provide recommendations for service improvement to Team Leadership
Monitor and analyze KPIs, SLAs, individual performance metrics, and country specific employment compliance
Enhance overall reporting process
Streamline recruitment efficiency
Ensure North American recruitment process is uniform, minus any specific legal variances
Focus on the KPIs and metrics that result in hiring valuable employees in the most time efficient cost-effective manner
Korn Ferry point of contact for providing and explaining contractual obligations
Collaborate with respective recruitment managers to understand the analytics that will help continually improve recruitment performance, set challenging and attainable goals for the recruitment teams in line with contractual obligations and distribute workloads based on recruiters’ metrics and individual skills (languages, industry experiences, familiarity with country specific candidate market)
Conduct ongoing quality review checks as per the SLA
Provide client and KF management with ongoing performance updates in understandable, concise, and summarized formats
Skills and Experience
Experience and familiarity with recruitment and delivery metrics (ideally within an RPO environment)
Minimum 2+ years of relevant experience in monitoring and providing feedback in a customer-focused environment
Proven track record of developing and managing measurable and understandable analytics that surpass contractual obligations
Experience working in a service delivery environment and establishing mutually agreeable goals, metrics, and KPIs that will allow Korn Ferry clients to effectively utilize our RPO team
Comfortable presenting analytical reports to senior management
Excellent planning and organizing skills and able to “juggle” responsibilities effectively in a high-volume, fast-paced service environment
Must have excellent written and oral communication skills
Ability to communicate clearly, concisely and persuasively with client and at all levels and across diverse cultures
Ability to deal with ambiguity; be adaptable and willing to learn
Ability to analyze fairly complex data and develop sound recommendations and solutions
High school diploma required; 4-year degree preferred
AI Hiring
Korn Ferry may use AI as part of its recruitment process, but all hiring decisions are made by humans.
Internal Mobility
If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
Pay Transparency for Remote Workers
If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts or Ohio, please click here for remote opportunities in your state/province.
Reference Job Id: 25791
The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications.
#J-18808-Ljbffr