Insurance AR and Posting Specialist (Dental Billing)
Stryker Corporation, Burlington, VT, United States
Job Description
The Insurance A/R & Posting Specialists are responsible for a variety of tasks within the Accounts Receivable (AR) and Revenue Cycle Management (RCM) processes. This includes managing rejections, billing, help desk inquiries, AR follow-up, posting payments, and credit balances. These roles will work within a pod structure, where staff will be assigned specific tasks and rotate through the pods at different times. Cross‑training is a key part of this structure, and team members will be responsible for filling in for others as needed, ensuring continuity and consistency of the work.
Fully Remote Opportunity
The position is fully remote.
How You Will Contribute
Claims Follow‑Up:
Review and follow up on outstanding claims to ensure timely reimbursement. Contact insurance companies, payers, and patients to resolve any discrepancies, denials, or underpayments.
Denial Management:
Investigate claim denials, determine reasons for non‑payment, and follow up with the payer to resolve and appeal when necessary.
Billing:
Oversee billing activities, ensuring accurate and timely submission of claims to payers, and address any billing discrepancies.
Rejections:
Identify, investigate, and resolve claim rejections promptly to ensure the timely processing of payments.
Help Desk:
Provide support and respond to internal and external inquiries regarding billing issues, claim statuses, and account discrepancies.
AR Follow‑Up:
Manage follow‑up on outstanding accounts receivable, ensuring timely resolution of overdue claims and facilitating effective communication with payers.
Posting:
Accurately post payments and adjustments to patient accounts and insurance claims.
Credit Balances:
Identify and resolve credit balances on accounts, ensuring they are handled promptly and according to company policy.
Cross‑Training:
Willingness to cross‑train in all functions of RCM, including but not limited to billing, refunds, collections, and other processes, to support team flexibility and efficiency.
Process Improvement:
Assist in identifying and implementing process improvements to streamline the AR and billing functions.
Collaboration:
Work closely with other members of the RCM team to ensure timely and effective resolution of claims, share knowledge on payer issues, and improve overall processes.
What You Will Bring With You
High school diploma or equivalent
Minimum of 3 years of experience in accounts receivable, dental billing, or a related field
Experience in a dental or healthcare environment, ideally within a Dental Service Organization (DSO) or similar multi‑location setting
Strong knowledge of insurance billing, payment procedures, and AR processes
Knowledge of payer guidelines and claims appeals processes
Familiarity with dental practice management systems, such as Dentrix or similar PMS platforms
Ability to navigate payer portals, insurance company websites, and databases
Excellent communication and negotiation skills to resolve issues with insurance payers
Strong attention to detail and organizational skills
$43,100 - $58,200
Posting End Date: 31/05/2026
Equity and Opportunity
We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair‑chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The Insurance A/R & Posting Specialists are responsible for a variety of tasks within the Accounts Receivable (AR) and Revenue Cycle Management (RCM) processes. This includes managing rejections, billing, help desk inquiries, AR follow-up, posting payments, and credit balances. These roles will work within a pod structure, where staff will be assigned specific tasks and rotate through the pods at different times. Cross‑training is a key part of this structure, and team members will be responsible for filling in for others as needed, ensuring continuity and consistency of the work.
Fully Remote Opportunity
The position is fully remote.
How You Will Contribute
Claims Follow‑Up:
Review and follow up on outstanding claims to ensure timely reimbursement. Contact insurance companies, payers, and patients to resolve any discrepancies, denials, or underpayments.
Denial Management:
Investigate claim denials, determine reasons for non‑payment, and follow up with the payer to resolve and appeal when necessary.
Billing:
Oversee billing activities, ensuring accurate and timely submission of claims to payers, and address any billing discrepancies.
Rejections:
Identify, investigate, and resolve claim rejections promptly to ensure the timely processing of payments.
Help Desk:
Provide support and respond to internal and external inquiries regarding billing issues, claim statuses, and account discrepancies.
AR Follow‑Up:
Manage follow‑up on outstanding accounts receivable, ensuring timely resolution of overdue claims and facilitating effective communication with payers.
Posting:
Accurately post payments and adjustments to patient accounts and insurance claims.
Credit Balances:
Identify and resolve credit balances on accounts, ensuring they are handled promptly and according to company policy.
Cross‑Training:
Willingness to cross‑train in all functions of RCM, including but not limited to billing, refunds, collections, and other processes, to support team flexibility and efficiency.
Process Improvement:
Assist in identifying and implementing process improvements to streamline the AR and billing functions.
Collaboration:
Work closely with other members of the RCM team to ensure timely and effective resolution of claims, share knowledge on payer issues, and improve overall processes.
What You Will Bring With You
High school diploma or equivalent
Minimum of 3 years of experience in accounts receivable, dental billing, or a related field
Experience in a dental or healthcare environment, ideally within a Dental Service Organization (DSO) or similar multi‑location setting
Strong knowledge of insurance billing, payment procedures, and AR processes
Knowledge of payer guidelines and claims appeals processes
Familiarity with dental practice management systems, such as Dentrix or similar PMS platforms
Ability to navigate payer portals, insurance company websites, and databases
Excellent communication and negotiation skills to resolve issues with insurance payers
Strong attention to detail and organizational skills
$43,100 - $58,200
Posting End Date: 31/05/2026
Equity and Opportunity
We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair‑chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr