Remote Medicaid Contact Center Implementation Lead

Humana Inc is seeking a Medicaid Contact Center Operations & Implementation Lead based in Jackson, Mississippi. This full-time role involves leading operational readiness for new state launches, monitoring performance metrics, and partnering with cross-functional teams to ensure efficient contact center operations. An ideal candidate will possess a Bachelor’s degree and over 5 years in Contact Center Operations, particularly within Medicaid Managed Care. A hybrid work option is available, and the salary ranges from $86,300 to $118,700 annually.
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