Desktop Support Technician
Leif Johnson, Austin, TX, United States
Location:
501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer)
Department:
IT
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands‑on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts.
Key Responsibilities
Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals
Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration
Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories
Install, configure, and maintain operating systems and standard business applications
Assist with basic network troubleshooting (connectivity, Wi‑Fi, VPN, printers, ports)
Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests
Document issues, solutions, and procedures within the ticketing system
Escalate complex technical issues to senior IT staff as needed
Deliver friendly, professional, and timely support to end users
Qualifications
Required Qualifications
1–3 years of experience in a desktop support, help desk, or similar IT role
General knowledge of Microsoft 365 user setup and support
Strong understanding of Windows operating systems (Windows 10/11)
Experience with hardware troubleshooting and basic computer repair
Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
Basic understanding of IT security principles and best practices
Excellent communication and customer service skills
Must have a valid driver’s license
Able to perform physical
Ability to prioritize tasks and work independently in a fast-paced environment
Physical Requirements
Ability to lift and move IT equipment up to approximately 40–50 pounds
Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling
Ability to stand or walk for extended periods while performing support tasks
Ability to use hand tools and perform repetitive tasks related to hardware installation and repair
Ability to work in confined spaces such as under desks or in network closets when required
Preferred Qualifications
Associate’s or Bachelor’s degree in Information Technology or related field
Relevant certifications (CompTIA A+, Network+, Microsoft certifications)
Experience with ticketing systems and remote support tools
Familiarity with Active Directory and basic group policies
What We Offer
Competitive compensation and benefits
Opportunities for professional growth and training
Collaborative and supportive IT team environment
Exposure to a wide range of technologies and systems
To Apply
Submit your resume and a brief cover letter detailing your relevant experience.
#J-18808-Ljbffr
501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer)
Department:
IT
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands‑on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts.
Key Responsibilities
Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals
Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration
Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories
Install, configure, and maintain operating systems and standard business applications
Assist with basic network troubleshooting (connectivity, Wi‑Fi, VPN, printers, ports)
Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests
Document issues, solutions, and procedures within the ticketing system
Escalate complex technical issues to senior IT staff as needed
Deliver friendly, professional, and timely support to end users
Qualifications
Required Qualifications
1–3 years of experience in a desktop support, help desk, or similar IT role
General knowledge of Microsoft 365 user setup and support
Strong understanding of Windows operating systems (Windows 10/11)
Experience with hardware troubleshooting and basic computer repair
Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
Basic understanding of IT security principles and best practices
Excellent communication and customer service skills
Must have a valid driver’s license
Able to perform physical
Ability to prioritize tasks and work independently in a fast-paced environment
Physical Requirements
Ability to lift and move IT equipment up to approximately 40–50 pounds
Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling
Ability to stand or walk for extended periods while performing support tasks
Ability to use hand tools and perform repetitive tasks related to hardware installation and repair
Ability to work in confined spaces such as under desks or in network closets when required
Preferred Qualifications
Associate’s or Bachelor’s degree in Information Technology or related field
Relevant certifications (CompTIA A+, Network+, Microsoft certifications)
Experience with ticketing systems and remote support tools
Familiarity with Active Directory and basic group policies
What We Offer
Competitive compensation and benefits
Opportunities for professional growth and training
Collaborative and supportive IT team environment
Exposure to a wide range of technologies and systems
To Apply
Submit your resume and a brief cover letter detailing your relevant experience.
#J-18808-Ljbffr