Customer Service Representative
Frontier Waste Solutions, Dallas, TX, United States
Customer Service Representative
Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.
Essential Duties And Responsibilities
Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
Provide accurate information about products and services to the customer
Accurately document all calls and account information
Identify and educate customers on services/products with the intent of suggestive upselling
Process customer payments
Perform outbound collection calls
Review, monitor, and follow up on any assigned accounts as appropriate
Protect customer information by keeping all information confidential
Update job knowledge by attending training and educational opportunities
Perform other assignments and duties as directed by supervisor
Minimum Qualifications
2 years of customer service experience
1 year of call center experience highly preferred
6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
Data entry, keyboard skills and use of a 10 key calculator are required
Ability to work in a fast-paced environment
Ability to multi-task, prioritize and manage time effectively
Excellent follow-through and attention to detail
Strong verbal and written communication skills
Collaborate with others effectively
Physical Requirements
Sitting for 6 - 8 hours a day
Standing, walking, bending, kneeling, stooping, and climbing
Ability to lift and move items up to 10 pounds
Education
High School diploma or equivalent required
License And Certifications
None
Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.
Essential Duties And Responsibilities
Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
Provide accurate information about products and services to the customer
Accurately document all calls and account information
Identify and educate customers on services/products with the intent of suggestive upselling
Process customer payments
Perform outbound collection calls
Review, monitor, and follow up on any assigned accounts as appropriate
Protect customer information by keeping all information confidential
Update job knowledge by attending training and educational opportunities
Perform other assignments and duties as directed by supervisor
Minimum Qualifications
2 years of customer service experience
1 year of call center experience highly preferred
6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
Data entry, keyboard skills and use of a 10 key calculator are required
Ability to work in a fast-paced environment
Ability to multi-task, prioritize and manage time effectively
Excellent follow-through and attention to detail
Strong verbal and written communication skills
Collaborate with others effectively
Physical Requirements
Sitting for 6 - 8 hours a day
Standing, walking, bending, kneeling, stooping, and climbing
Ability to lift and move items up to 10 pounds
Education
High School diploma or equivalent required
License And Certifications
None