Racked East Austin Studio Lead Job at Ragnar Events LLC in Austin

Studio Lead Associate

Reports to: Studio District Manager
Job Type: Part Time (28 hours per week)
Compensation: $20 per hour
Role Overview
As a Studio Lead Associate, you will serve as the on-the-floor leader ensuring smooth studio operations, exceptional member experiences, and alignment with brand standards. You'll act as a bridge between the leadership team and studio associates; balancing hands-on operational responsibilities with team coaching, member engagement, and community presence. This role is ideal for someone who thrives in both detail-oriented systems management and hospitality-driven leadership.
Key Responsibilities
Operational Leadership
Act as Manager-on-Duty in the absence of the Studio Coordinator or District Manager.
Oversee daily studio operations including cleanliness, safety, supply management, and shift delegation.
Manage retail operations: inventory control, restocking, merchandising, and product knowledge.
Maintain accuracy in studio systems (Mindbody, ClubReady, or equivalent), including contracts, payments, and client accounts.
Support scheduling and timekeeping accuracy; communicate staffing needs to leadership.
Ensure compliance with operational checklists, facilities upkeep, and brand presentation standards.
Member Experience & Retention
Serve as a leader on the floorgreeting members, resolving concerns, and ensuring hospitality standards are met.
Support retention initiatives through follow-ups, community engagement, and milestone celebrations.
Proactively troubleshoot and resolve guest issues with empathy and professionalism.
Champion a positive, inclusive, and welcoming studio culture.
Community, Events & Brand Presence
Partner with leadership on grassroots marketing initiatives to drive local awareness.
Coordinate studio-level events (challenges, activations, partnerships) that deepen member connections.
Represent the studio in community engagements and external brand activations.
Team Leadership & Culture
Train and onboard new Studio Associates; provide in-the-moment coaching and delegation.
Act as an example of professionalism, accountability, and member-first service for the associate team.
Foster a collaborative, fun, and high-performance environment that supports both staff and members.
Communicate regularly with leadership to align on operational and cultural goals.
Requirements
Requirements & Qualifications
13 years in fitness, hospitality, retail, or customer service (leadership experience preferred).
Strong organizational and communication skills; ability to balance ops and member engagement.
Proficient in studio software (Mindbody, ClubReady, or equivalent), POS systems, and digital communication platforms.
Flexible availability, including early mornings, evenings, weekends, and holidays.
Able to stand for long periods and lift up to 45 lbs.
High energy, problem-solving mindset, and passion for wellness and inclusive community building.