Social Media Content & Community Lead

Job Description Summary:
We are seeking a highly creative and digitally native Assistant Manager, Social Media Content & Community to lead short-form content creation while strengthening day-to-day community engagement across social platforms. This hybrid role combines content production, social trend execution, audience interaction, and customer insight gathering to drive brand awareness, engagement, and loyalty. The ideal candidate is both a strong content creator and a community-minded operator who understands how social content, consumer feedback, and brand voice work together to fuel long-term growth.

Job Description:
[Key Responsibilities]
1. Social Media Content Creation & Execution
Concept, create, film, and edit engaging short-form content for TikTok, Instagram Reels, YouTube Shorts, and other emerging platforms
Stay ahead of social, beauty, and cultural trends to rapidly produce relevant and brand-aligned content
Collaborate with Brand Experience, Product Development, and Marketing teams to execute content calendars and campaign priorities
Support UGC, micro-influencer, and creator collaboration initiatives
2. Social Strategy & Performance
Develop and manage weekly/monthly social media content calendars
Monitor platform performance including engagement, reach, follower growth, and traffic metrics
Provide regular performance reports with actionable recommendations based on analytics and trends
Optimize content strategy based on audience behavior and platform shifts
3. Community Engagement & Brand Voice
Manage social community interactions including comments, DMs, and community conversations in brand voice
Strengthen audience relationships through proactive engagement and community-building initiatives
Support ambassador / crew / advocacy programs to encourage UGC and loyalty
Escalate critical customer issues appropriately while maintaining strong customer satisfaction
4. Consumer Insight & Feedback Loop
Capture recurring customer questions, concerns, and product feedback from social channels
Translate social and customer insights into actionable recommendations for product, marketing, and content improvements
Collaborate with CRM and broader teams by sharing audience sentiment and behavioral insights
[Required Qualifications]

3-5 years of experience in social media management, content creation, community management, or related digital marketing roles
Proven hands-on experience creating short-form video content for TikTok, Instagram Reels, and/or YouTube Shorts
Strong understanding of social platform trends, viral mechanics, and audience engagement strategies
Excellent communication skills with the ability to balance brand voice, creativity, and customer empathy
Proficiency in mobile content creation, editing tools, and social analytics platforms
Strong visual storytelling ability and passion for beauty, fashion, or lifestyle industries preferred
Data-driven mindset with the ability to interpret social insights and convert them into strategic action
Highly organized, agile, and capable of balancing creative execution with operational community support
Benefits

Premium Medical Insurance Coverage
401(k) Savings Plan
Paid Time Off (PTO) based on seniority
Paid Holidays
Additional Workplace Offerings (subject to change or eligibility.)

Annual Bonus Plan
Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
Summer Fridays
Complimentary Gourmet Breakfast, Lunch, and Dinner
Relocation Support for New Hires
Work Anniversary Recognitions
Congratulatory & Condolence Gifts
Employee Referral Bonus Program
License/Certification Reimbursements
Corporate Employee Discounts
Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
Commuter Support (Shuttle Bus Program and EZPass Support)
Vehicle Perks

Qualification(s):
Education(s):
Bachelor of Science (B.S): Digital Communications and Media/Multimedia, Bachelor of Science (B.S): Marketing

Work Experience:
Experience Range III: 4 - 8 years of relevant experience or industry exposure in a related field

Skill(s):
eCommerce Marketing, Marketing, Marketing Management

Language(s):
Korean

Certification(s):
Not Applicable

The anticipated compensation range is
22.75 - 44.50 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.