AV Support Specialist

Position Title: AV Support Specialist

Location: Santa Clara, CA 95054

FTE

5 (Min) - 15 (Max)

Qualifications
• Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break fix support) in a large corporate environment and an understanding of audio/video signal flow
• Understanding of basic networking technology, video transmission over network
• Be able to troubleshoot video conference rooms
• Experience in conference room support and weekly health check
• Crestron conference room control system experience

Responsibilities
• The ideal candidate will have a track record of supporting AV operations in a commercial enterprise environment, has expertise in AV systems along with excellent interpersonal and written communication skills
• Provide break fix and troubleshooting support for AV systems and related technologies in the conference rooms, offices, and specialty spaces
• Expert in AV systems and devices installation and proactive operations maintenance service
• Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, meeting spaces, etc
• Showcasing your expertise with a range of hardware components and software applications, from Crestron and poly and QSC
• Provide support for events setup and decommission
• Service Conference Rooms (Teams) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services
• Support commissioning/installation and turnover of new conference rooms and other AV areas
• Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers
• Tracking and coordination of Conference Room upgrade
ew install
• Investigate and troubleshooting issues with Audio/Video equipment
• Engage required OEM support to investigate and resolve the issue