AV / Video Conferencing Support Engineer (MSTeams Rooms)

Av And Video Conferencing Support Engineer

Location: 550 S Tryon St, Charlotte, NC (5 days a week onsite)
Duration: 18 month with potential to convert to FTE based on performance
Role Overview:
Seeking a hands-on AV and Video Conferencing Support Engineer to provide white-glove support across enterprise conferencing environments.
This role supports conference rooms, AV systems, and Microsoft Teams Rooms (MTR) deployments, with a strong focus on user experience for executive-level stakeholders.
The position requires a highly professional, customer-facing individual who can operate onsite 5 days per week and travel between multiple locations in Charlotte to support conference room technology and end users.
Key Responsibilities:
Provide onsite support for video conferencing rooms, AV systems, and non-video-enabled conference spaces. Support Microsoft Teams Rooms (MTR) environments, including configuration, troubleshooting, and ongoing maintenance.
Assist with the ongoing conversion of thousands of Cisco-based conference rooms to Microsoft Teams Rooms, including diagnosing and resolving issues that arise during device transitions.
Manage and support conferencing platforms and tools including Microsoft Teams Admin Center, Call Quality Dashboard (CQD), and Cisco Control Hub.
Utilize observability tools such as ThousandEyes to monitor performance and troubleshoot issues.
Perform hands-on AV equipment troubleshooting, including displays, conferencing devices, and room hardware.
Support occasional after-hours or weekend activities such as system resets or maintenance tasks.
Proactively plan and anticipate user needs to ensure seamless meeting experiences. Communicate effectively with executive-level stakeholders and administrative partners, providing high-touch support.
Required Qualifications:
Experience supporting Microsoft Teams Rooms (MTR), including configuration and troubleshooting. Strong knowledge of Microsoft Teams Admin Center and Call Quality Dashboard (CQD). Experience with Cisco Control Hub and enterprise conferencing environments.
Solid hands-on AV and video conferencing troubleshooting skills.
Ability to provide white-glove, customer-facing support in a professional environment.
Experience supporting enterprise or corporate environments, preferably with exposure to executive-level users.
Ability to work onsite full-time and travel between multiple locations as needed.
Strong communication skills and ability to work collaboratively within a team.
Preferred Qualifications:
Experience supporting large-scale conference room technology deployments or migrations. Familiarity with observability and network monitoring tools such as ThousandEyes.
Experience supporting hybrid environments involving Cisco and Microsoft Teams-based conferencing solutions.
Additional Notes: This is a highly hands-on support role requiring strong technical skills, professionalism, and adaptability. The ideal candidate is proactive, detail-oriented, and capable of anticipating customer needs while delivering a high level of service. This role is well-suited for candidates with a background in AV support, conferencing technologies, and executive-facing environments. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."