Senior Agent Experience Architect – Remote

Humana Inc is seeking a Principal Agent Experience Professional to lead the design and optimization of processes for Medicare Advantage sales agents. This remote position focuses on improving agent experiences across platforms. Candidates should have over 8 years of relevant experience, including compliance in healthcare, and a Bachelor's degree. The role includes responsibilities such as analyzing agent feedback and collaborating with technology teams to enhance efficiency and satisfaction. Comprehensive benefits are provided, alongside a pay range of $150,000 - $206,300 annually.
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