Senior Agent Experience Architect

Humana is seeking a Principal Agent Experience Professional to lead the design and optimization of agent processes and tools for Medicare Advantage. This remote role involves overseeing product life cycles and enhancing agent experiences across platforms. Ideal candidates will have 8+ years in design or customer experience, knowledge of omni-channel strategies, and be familiar with compliance in healthcare. The position offers a competitive salary range of $150,000 - $206,300 with bonuses and benefits including medical insurance and retirement plans.
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