Working remotely on a full-time basis, the Remote Customer Solutions Specialist will utilize critical thinking and multiple software tools to assist customers with their inquiries, provide solutions, and ensure accurate order information while fostering a positive team environment.
Key responsibilities
Analyze customer situations and provide strategic solutions within the business model
Ensure customers have up-to-date information regarding their orders and manage escalated situations tactfully
Collaborate with various departments to support customer needs and maintain a positive professional attitude
Required qualifications
Proficiency with Office 365 and Windows system/internet navigation
Ability to type at least 40 words per minute and maintain consistent internet speeds of 75mbps download and 10mbps upload
Availability to work a training schedule from 9 AM - 5:30 PM ET for 60 days and a post-training schedule from 9:30 AM - 6 PM ET
Legal residency in one of the specified states
No degree required; relevant skills and experience are prioritized
Remote Customer Solutions Specialist
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time