Account Manager, Client Services

divh2Account Manager, Client Services/h2pSalary: $70,000 - $85,000/ppLocation: New York (Hybrid)/ppInfluencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact./ppFounded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the worlds largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships./ppAs an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales./ppWith 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola./ppOverview of the job: As an Account manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. This role spends their time liaising with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. Experience working with Entertainment and CPG Food

Bev clients is a plus!/pp3 best things about the job:/pulliBe part of one of the fastest-growing Global influencer marketing agencies/liliThe chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy/liliJoining the business at a time of growth and expansion in the NA (North America) region/li/ulpMeasures of success - in the first few months, you will have:/pulliMet the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod./liliFamiliarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, creator selection, and negotiations processes. You are asking questions and providing suggestions based on your experience in influencer marketing./liliLearned our key systems: Reference to Slack, Google Workspace, IQ Data, Sprout Social, and Waves./liliEstablished creator comms understanding: You understand how to source/identify creators, and you feel comfortable owning outreach, negotiating, and execution for creators on campaigns you are assigned./liliCreator management: Review and vet creator shortlists from Account Executives, main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. Ensuring creators go live on time with approved creative + captions, following all FTC guidelines./liliInitiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager./li/ulpRoles

responsibilities:/pulliSupport with the day-to-day management of our campaigns, with a focus on leading creator comms across key social platforms including; TikTok, YouTube, Meta (FB + IG) Pinterest

Snap./liliKeeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience./liliReviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment./liliContinue to foster expert knowledge of the creator community./liliResponsible for building and nurturing relationships with creators and agents./liliOversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs

content for review and approval./liliEnsure inputs to Waves for creator payments and campaign delivery are accurate and updated in a timely manner./liliSupporting your Client Leads to ensure all campaigns are set up correctly and all data input across Waves, TikTok One (TTO), and campaign trackers are consistent./liliSupporting senior team members by providing consistent updates to your client lead and manager about status of your creators on your assigned campaigns./liliWork on end-of-campaign reports alongside Account Executives and Senior Account Managers to ensure we exceed client expectations./liliContinuously focus on best in class client service and output of work for our partners./li/ulpWhat you will need:/pulliMinimum of 3 year experience in an influencer marketing or social media role/liliA self-starter, eager to learn and provide updates to your team without prompting/liliRigorous to a tee and not ashamed of your healthy level of perfectionism/liliExperience being organized and meticulous about meeting deadlines with excellent attention to detail/liliHigh energy and ability to multitask, with a real ability to quickly prioritize across several projects/liliA proven team player, with a proactive and positive approach to achieving goals and supporting the work of others/liliAble to build strong rapport and relationships both internally and externally/liliThe ability to remain calm under pressure/liliNot afraid to roll the sleeves up and get involved with day-to-day tasks when required/liliStrong negotiation, presentation, and communication skills/liliStrong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions, views, CPM, VCR, ER, etc.)/liliExperience working with CPG clients is a plus/li/ulpA few of our core benefits:/pulliMedical Benefits through Insperity/liliWellbeing support including EAP

Mental Health cover/lili401K with match opportunity/lili22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)/li/ulpAt Influencer, were committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity

Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry./p/div