Patient Communication Specialist- part-time

Job Category : Integrated Clinical Services

Requisition Number : PATIE006460

Locations
Showing 1 location

Description
Respond appropriately to a high volume of incoming calls, remaining professional and courteous.

Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.

Provide accurate information regarding services, insurance, office policies and procedures to clients/customers.

Triage calls and messages and route to the appropriate department or team member.

Other related duties as assigned.

Part‑time role - 24 hours. Shifts 1:00p-9:30p Mon, Tues, and Fri.

Qualifications
Education, Licensure and Certifications, Related Work Experience:

High School Diploma or equivalent

Minimum of one (1) year of experience in a medical office or healthcare call center

Other specialized skills and knowledge necessary to perform this job (e.g., basic accounting principles, computer skills and software, specific healthcare processes, interpersonal, communication):

Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment

Strong communication, customer service, and interpersonal skills

Efficient at multi‑tasking, and ability to remain calm under pressure.

Knowledge of patient privacy regulations and ability to maintain confidential information

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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