Patient Communication Specialist- part-time

Essential Job Duties/Responsibilities:

Respond appropriately to a high volume of incoming calls, remaining professional and courteous

Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record.

Provide accurate information regarding services, insurance, office policies and procedures to clients/customers

Triage calls and messages and route to the appropriate department or team member

Other related duties as assigned.

Part‑time role - 24 hours. Shifts 1:00p-9:30p Mon, Tues, and Fri

Qualifications: Education, Licensure and Certifications, Related Work Experience:

High School Diploma or equivalent

Minimum of one (1) year of experience in a medical office or healthcare call center

Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment

Strong communication, customer service, and interpersonal skills

Efficient at multi-tasking, and ability to remain calm under pressure.

Knowledge of patient privacy regulations and ability to maintain confidential information

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