Columbia Sportswear Company is seeking a Customer Experience Lead to manage complex inquiries, executive escalations, and customer feedback through our Winback program. You will drive improvements in experience, partner with leadership on training, and mentor teammates to elevate service across channels.
The role requires 7+ years in retail/customer care, strong communication, and proficiency with MS Office and NICE inContact.
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Customer Experience Lead: Escalations & Winback Champion
Applied Labs · Portland, OR, USA ·
- Pay:
- 80.000 - 110.000
- Job type:
- Full Time