Customer Experience Consultant

7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 Join Our Team at CarMax! At CarMax, we're not just in the business of selling cars; we're committed to creating an exceptional experience for our customers. As a Customer Experience Consultant, you will be empowered to guide customers through their entire journey with us, ensuring a seamless and enjoyable process. Join us and play a vital role in maintaining our reputation for honesty and transparency. Key Responsibilities: Deliver outstanding customer service by assisting customers from initial inquiries to finalizing sales and facilitating appraisals. Conduct thorough vehicle assessments, providing valuable information for customer appraisals. Manage the intake of vehicles, performing daily inventory checks and reconciliations. Ensure each vehicle meets CarMax's Quality Standards through comprehensive cosmetic inspections. Perform various administrative tasks including managing sales paperwork, contacting finance companies, and handling cash and payments efficiently. Schedule service appointments and verify the accuracy of repair order invoices for retail services. About the Role: This is an energetic retail sales environment where teamwork and collaboration are essential. You will interact with diverse customers and handle various responsibilities, from vehicle sales to processing paperwork. Your ability to quickly build rapport and understand customer needs will be crucial for your success in this position. At CarMax, we encourage professional growth and offer opportunities to advance into mentorship, management, and leadership roles. Qualifications: Exceptional communication skills are a must. Confidence in yourself and the CarMax product. A talent for building and maintaining strong customer relationships. Exhibit integrity, respect, inclusion, and a fun approach to teamwork. A skillful balance between customer satisfaction and business needs. A proactive approach to understanding and meeting customer necessities. Efficiently handle multiple tasks in a dynamic, fast-paced environment. Attention to detail and dedication to completing tasks accurately and on time. Ability to lift objects weighing up to 25 lbs. Education and Experience: A High School Diploma or equivalent is required. Preferred experience in sales and customer service, particularly in retail settings. A valid Driver's License is essential. Basic proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is advantageous. About CarMax: CarMax is revolutionizing the way cars are bought and sold, known for our commitment to honesty and integrity. As the nation's largest retailer of used cars with over 200 locations, our dedicated team of 25,000 associates strives to deliver iconic customer experiences. Join us as we help each associate grow professionally and personally while being recognized as one of the FORTUNE 100 Best Companies to Work For. CarMax is proud to be an equal opportunity employer. We welcome all qualified candidates to apply and will consider accommodations for those in need during the application process. We look forward to receiving your application and possibly welcoming you to our team!