Customer Experience Consultant

6082 - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 Join CarMax and reinvent the way customers buy and sell cars! About the Role As a Customer Experience Consultant, you will have the opportunity to guide customers through their CarMax journey, ensuring a seamless and enjoyable experience. Your excellent communication skills and teamwork will help you support customers in every step of the process-from initial inquiries to financing applications. At CarMax, our core values of honesty and transparency ensure that your contributions lead to satisfied customers and continued growth. Your Key Responsibilities Deliver exceptional customer service by assisting customers with vehicle sales, appraisals, test drives, and financing. Conduct thorough vehicle assessments and communicate the findings to assist Buyers in performing appraisals. Process incoming vehicles, ensuring accurate scans and inventory management. Perform cosmetic inspections to ensure all cars meet CarMax Quality Standards. Handle various administrative tasks including maintaining transaction records, contacting finance companies, and managing paperwork. Coordinate service appointments and review repair invoices to ensure their accuracy. Job Purpose This fast-paced role requires a high-energy approach, strong interpersonal skills, and the ability to manage multiple tasks effectively. You'll work as part of a dynamic team, aiming to exceed goals while maintaining a customer-first mindset. There are plenty of opportunities for career advancement, whether you aspire to be a mentor, manager, or business leader. Qualifications and Requirements Exceptional communication and interpersonal skills. A confident approach to product knowledge and customer interaction. Strong relationship-building capabilities. Demonstrated team behaviors including integrity, respect, and fairness. Ability to balance customer needs with business requirements. Strong attention to detail and ability to follow processes. Capability to manage multiple tasks in a fast-paced environment. Physical ability to lift objects weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Preferred experience in sales and customer service, particularly in retail. Valid Driver's License. Familiarity with Microsoft Office Suite (e.g., Word, Excel, PowerPoint) is a plus. About CarMax CarMax is transforming the auto industry with our commitment to honesty, transparency, and high-integrity customer experiences. We have established ourselves as the nation's largest used car retailer, with over 200 locations nationwide. Our dedicated team of over 25,000 associates collaborates to provide memorable customer experiences while supporting each other's career growth. We are proud to be recognized for our commitment to training and diversity, and we are one of the FORTUNE 100 Best Companies to Work For®. At CarMax, we embrace diversity and are an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. CarMax is willing to consider reasonable accommodations to assist applicants in completing the application process.