Customer Experience Consultant

7276 - Warwick - 153 Bald Hill Road, Cranston, Rhode Island, 02920 Join CarMax, where your career can thrive! About the Role As a Customer Experience Consultant at CarMax, you will play a pivotal role in delivering an outstanding experience for our customers throughout their journey. You'll offer guidance, support, and expertise, ensuring a seamless and enjoyable process in buying and selling vehicles. With a commitment to honesty and transparency, you will contribute to our success as the nation's leading retailer of used cars. Key Responsibilities Deliver exceptional service by assisting customers through every phase, from vehicle sales to facilitating appraisals, test drives, and financing arrangements. Perform vehicle condition assessments, accurately collecting and relaying information to assist with customer appraisals. Receive and check in vehicles, overseeing daily inventory scans and reconciliations. Conduct cosmetic inspections to ensure vehicles meet CarMax's quality standards. Handle various administrative tasks, including managing transaction paperwork, liaising with finance companies, and ensuring accuracy in billing documentation. Schedule service appointments and review repair orders for retail service work, ensuring all documentation is accurate for billing purposes. Role Purpose This high-energy, retail sales environment requires a dynamic individual who can build rapport quickly with customers and understand their unique needs. You will manage diverse tasks with minimal supervision, including vehicle sales, appraisal processing, and the management of repair orders. We prioritize teamwork, with opportunities to grow into leadership positions. Qualifications and Skills Exceptional communication skills. Confidence in yourself, the product, and the CarMax brand. Aptitude for building and maintaining strong relationships. Strong team-oriented behaviors, emphasizing integrity, respect, and fun. Ability to balance customer needs with business goals in decision-making. A commitment to understanding and fulfilling customer needs. A proactive approach to resolving customer issues. Meticulous attention to detail and the capacity to complete tasks accurately and on time. Capability to manage multiple responsibilities in a fast-paced environment. Ability to read, interpret, and transcribe data for accurate record maintenance. Physical capacity to lift up to 25 lbs. Education and Experience High School Diploma or equivalent. Preferred sales and customer service experience in a retail environment. A valid Driver's License is required. Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax CarMax has revolutionized the auto industry by providing a transparent, high-integrity customer experience in buying and selling cars. With over 200 locations and a workforce of over 25,000 associates, we strive to foster a culture of growth and opportunity for every team member. Our dedication to training, diversity, and employee satisfaction has earned us a spot on the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer and all qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law. CarMax offers reasonable accommodations for applicants who request them during the job application process.