Customer Experience Consultant

7213 - Norman - 2351 Interstate Drive, Norman, Oklahoma, 73069 Join the CarMax Team! As a Customer Experience Consultant, you're not just selling cars; you're providing an unforgettable journey for our customers. You will play a pivotal role in guiding customers through the buying and selling process while upholding our core values of honesty and transparency. Your ability to communicate effectively and collaborate with your team will ensure a seamless and positive experience for every customer. Key Responsibilities: Deliver outstanding customer service by guiding customers through all stages of the car-buying process, including sales assistance, appraisals, and financing applications. Assess vehicle conditions, record essential information, and communicate effectively with buyers to facilitate accurate customer appraisals. Receive and check in vehicles shipped to CarMax, and ensure thorough inventory reconciliation. Perform cosmetic inspections and uphold CarMax's Quality Standards for all vehicles. Handle administrative tasks such as maintaining transaction paperwork, contacting finance companies regarding customer contracts, and managing cash/payment activities. Schedule service appointments and verify billing accuracy for retail services conducted. Role Purpose: This is a dynamic retail sales environment where teamwork and engagement are key to achieving our goals and serving our customers effectively. Building rapport and understanding customer needs quickly is essential. You will manage diverse responsibilities, including vehicle sales, processing paperwork, and maintaining records, all while working in a fast-paced setting. With a focus on teamwork, this role offers opportunities for growth into mentorship, management, and leadership positions. Qualifications: Exceptional communication skills. Confidence in your abilities and in promoting CarMax. Strong relationship-building skills. Team-oriented mindset with a focus on integrity, respect, inclusion, and fun. Able to balance customer and business needs in decision-making. Proactive in understanding and fulfilling customer needs. Ability to find solutions that benefit both customers and the business. Detail-oriented and able to manage multiple tasks efficiently in a fast-paced environment. Capable of lifting objects weighing up to 25 lbs. Education and Experience: High School Diploma or equivalent. Experience in sales and customer service, preferably in retail. Valid Driver's License. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax: CarMax has revolutionized the auto industry with a commitment to honesty, transparency, and exceptional customer experiences. As the nation's leading retailer of used cars, we operate over 200 locations across the country. Our team of over 25,000 associates collaborates to provide extraordinary customer service while cultivating individual career growth and community involvement. Recognized as one of the FORTUNE 100 Best Companies to Work For®, we prioritize training and diversity in our workplace. CarMax is an equal opportunity employer, welcoming applicants from all backgrounds. We will accommodate requests for reasonable adjustments to support applicants through the CarMax Job Application process.