
Senior IVR Experience Architect | Dialogflow CX Lead
Humana Inc, Montgomery, AL, United States
A leading healthcare service provider is seeking a Conversational Design Lead to enhance the customer experience across voice channels. The role involves leading the migration to Google Dialogflow CX, designing engaging user interactions, and collaborating with multidisciplinary teams. Candidates should have a Bachelor's degree and 8 years of experience in design strategy and product design. This position offers a competitive salary ranging from $104,000 to $143,000 annually and includes benefits such as medical, dental, and 401(k).
#J-18808-Ljbffr