Senior IVR Experience Architect | Dialogflow CX Lead

A healthcare services company is seeking a Conversational Design Lead to enhance customer interactions across voice channels. The role requires leading the migration to Google Dialogflow CX, designing innovative solutions, and conducting user research. Ideal candidates should have extensive design strategy experience, particularly in creating engaging IVR systems. Strong communication skills are essential, as the role involves collaboration with cross-functional teams. This position offers a salary range of $104,000 - $143,000 per year, along with competitive benefits and remote work options. #J-18808-Ljbffr