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Senior IVR Experience Architect | Dialogflow CX Lead

Humana Inc, Trenton, NJ, United States


A healthcare services company is seeking a Conversational Design Lead to enhance customer experience across voice channels. The role requires expertise in designing interactive systems and collaborating with cross-functional teams. Ideal candidates will have extensive experience in digital user experience and will lead innovations in conversational AI, specifically within the healthcare sector. This remote position offers a competitive salary range of $104,000 - $143,000 annually, alongside comprehensive employee benefits. #J-18808-Ljbffr