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Customer Service Representative

U-Haul, Springfield, MA, United States


Employer Industry: Moving and Storage Services

Why consider this job opportunity:

Salary up to $17.00 hourly

$100 hiring bonus and a $300 cash bonus upon completion of training

Opportunities for career advancement and growth within the organization

Comprehensive benefits package including health insurance, 401(k) savings plan, and employee stock ownership

On-the-job education and training provided

Supportive team environment focused on customer service

What to Expect (Job Responsibilities):

Assist customers inside and outside a U-Haul center with U-Haul products and services

Use smartphone-based U-Scan technology to manage rentals and inventory

Clean and inspect equipment on the lot, including checking fluid levels

Prepare rental invoices and accept equipment returned from rental

Participate in ongoing education through U-Haul University

What is Required (Qualifications):

Valid driver’s license and ability to maintain a good driving record

High school diploma or equivalent

Ability to perform physical tasks, including moving equipment weighing a minimum of 50 lbs

Willingness to work in environments with moderate risks or discomforts

Punctuality and availability for scheduled work shifts

How to Stand Out (Preferred Qualifications):

Previous customer service experience

Familiarity with moving and storage equipment

Ability to drive a forklift (certification offered upon employment)

Certification for filling propane (training provided)

Strong communication and interpersonal skills

Equal-Opportunity Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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