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Customer Service Representative

U-Haul, O'Fallon, IL, United States


Employer Industry: Moving and Storage Services

Why consider this job opportunity:

Salary up to $24.68 hourly

$100 hiring bonus and a $300 cash bonus upon completion of training

Opportunities for career advancement and professional growth within the organization

Comprehensive benefits including health insurance, paid holidays, and a 401(k) savings plan

Supportive work environment focused on team collaboration and customer satisfaction

On-the-job education and certification programs available

What to Expect (Job Responsibilities):

Assist customers inside and outside the center with U-Haul products and services

Use smartphone-based technology to manage rentals and inventory

Clean and inspect equipment, ensuring safety and functionality

Prepare rental invoices and handle equipment returns

Participate in ongoing education through U-Haul University

What is Required (Qualifications):

Valid driver’s license with a good driving record

High school diploma or equivalent

Ability to perform physical tasks, including moving equipment weighing a minimum of 50 lbs.

Availability for PM and Sunday shifts preferred

Commitment to maintaining a nicotine‑free environment as part of company policy

How to Stand Out (Preferred Qualifications):

Previous experience in customer service or a related field

Familiarity with equipment maintenance or rental services

Willingness to obtain certifications for forklift operation and propane filling

Strong communication skills and ability to educate customers about products

Enthusiasm for continuous learning and professional development

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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