CX Automation Lead - Digital Journey Orchestration

A leading workforce management company is seeking a Customer Experience Automation Lead in Jefferson City, Missouri. This individual contributor role focuses on designing and optimizing digital engagement journeys across the customer lifecycle. Responsibilities include orchestrating workflows, enhancing customer engagement via digital channels, and working cross-functionally to achieve successful customer outcomes. Ideal candidates have extensive experience in customer success and proven skills in workflow automation. #J-18808-Ljbffr