CX Automation Lead - Digital Journey Orchestration

A leading software company in Columbus, Ohio, seeks a Customer Experience Automation Lead to design and optimize digital engagement journeys across the customer lifecycle. The role involves workflow automation, collaboration with multiple teams, and the application of predictive insights to enhance customer experiences. Candidates need strong experience in customer success, knowledge of automation tools like Salesforce, and a solid understanding of the customer lifecycle. This position offers a competitive salary with bonus potential and additional benefits. #J-18808-Ljbffr