CX Automation Lead - Digital Journey Orchestration

A leading HR technology company is seeking a Customer Experience Automation Lead in Little Rock, Arkansas. This role focuses on designing and optimizing digital customer engagement journeys across the full customer lifecycle. The ideal candidate has over 6 years of experience in Customer Success and a strong background in workflow automation. Responsibilities include owning orchestration frameworks, identifying opportunities for automation, and collaborating across teams to enhance customer experience. This position offers a competitive salary range and performance-based bonuses. #J-18808-Ljbffr