Customer Experience Representative II
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Experience Representative II - Retrieval.
Key Responsibilities
Resolve complex inquiries and issues for Record Hub customers while maintaining a high-quality customer experience Investigate and address escalated product and service complaints, ensuring thorough resolution Identify trends in customer issues and recommend improvements to workflows and resources
Required Qualifications
High school diploma or equivalent required 4 or more years of customer service experience, preferably in healthcare, data, or technology environments 2 or more years of experience in a call center or customer support environment Experience handling complex cases and escalations Proficiency in using call center phone systems such as RingCentral
Resolve complex inquiries and issues for Record Hub customers while maintaining a high-quality customer experience Investigate and address escalated product and service complaints, ensuring thorough resolution Identify trends in customer issues and recommend improvements to workflows and resources
Required Qualifications
High school diploma or equivalent required 4 or more years of customer service experience, preferably in healthcare, data, or technology environments 2 or more years of experience in a call center or customer support environment Experience handling complex cases and escalations Proficiency in using call center phone systems such as RingCentral