Customer Experience Representative
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Experience Representative to manage inbound customer interactions and enhance overall service quality.
Key Responsibilities
Handle inbound calls and chats, aiming for single call resolution and managing escalations Maintain customer records accurately in Salesforce.com and report inefficiencies using ServiceNow Work collaboratively with a team to meet performance metrics related to call quality and customer satisfaction
Required Qualifications
High School diploma or equivalent is required 1-2 years of experience in a customer-facing, service-related role Proven experience using internal tools to resolve customer issues Typing speed of 40+ WPM for phones and 45+ for chat is required Familiarity with Microsoft Office and strong organizational skills
Handle inbound calls and chats, aiming for single call resolution and managing escalations Maintain customer records accurately in Salesforce.com and report inefficiencies using ServiceNow Work collaboratively with a team to meet performance metrics related to call quality and customer satisfaction
Required Qualifications
High School diploma or equivalent is required 1-2 years of experience in a customer-facing, service-related role Proven experience using internal tools to resolve customer issues Typing speed of 40+ WPM for phones and 45+ for chat is required Familiarity with Microsoft Office and strong organizational skills