Personal Banker - Pelham
PNC, Pelham, AL, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Banking organization, you will be based in Pelham, AL.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
Collaborates with ecosystem partners to grow customer’s share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through outbound calling, service-to-sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. Provides a full PNC conversation with every client interaction to identify appropriate solutions.
Creates customer loyalty and grows share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and positions PNC products to meet their needs. Educates customers on options for managing financial transactions through technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including experience, education, and required certifications or licenses.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require an associate’s degree or equivalent, along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience may be considered.
Education
No Degree required.
Certifications
No Required Certifications.
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; and 15 to 25 vacation days each year, depending on career level and years of service.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Banking organization, you will be based in Pelham, AL.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
Collaborates with ecosystem partners to grow customer’s share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through outbound calling, service-to-sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty. Provides a full PNC conversation with every client interaction to identify appropriate solutions.
Creates customer loyalty and grows share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and positions PNC products to meet their needs. Educates customers on options for managing financial transactions through technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including experience, education, and required certifications or licenses.
Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience
Roles at this level typically require an associate’s degree or equivalent, along with related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience may be considered.
Education
No Degree required.
Certifications
No Required Certifications.
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; and 15 to 25 vacation days each year, depending on career level and years of service.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr