Sales and Project Manager
Empire Office, Albany, NY, United States
Overview
Empire and Co. is hiring for local Sales and Project Manager positions in Albany, NY.
This role is responsible for supporting sales efforts while also managing the coordination and execution of projects from initial quote through final installation and closeout.
The Sales and Project Manager plays a key role in delivering a high level of customer service while working closely with internal teams, vendors, and clients throughout the project lifecycle. This position ensures accurate order management, clear communication, and the successful delivery of projects.
Key Responsibilities
Support the development of quotes and proposals, ensuring accuracy in pricing and product specifications
Maintain strong relationships with clients and serve as a point of contact throughout the sales and project lifecycle
Maintain accurate client records, order details, and project updates within internal systems
Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
Prepare reports, presentations, and materials for meetings
Provide responsive communication to clients and internal stakeholders
Project Management & Execution
Manage projects from order entry through installation and final closeout
Serve as the primary point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
Coordinate timelines, deliverables, and internal resources to keep projects on schedule
Identify and proactively resolve issues that may impact scope, timeline, or budget
Partner with internal teams to ensure alignment across all phases of the project
Confirm receipt of purchase orders with vendors
Monitor order acknowledgments and ensure timely and accurate confirmations
Track and resolve order discrepancies or acknowledgment issues
Create and manage vendor deposit requests as needed
Maintain and distribute order status reports
Coordinate vendor communication to ensure order accuracy and on-time delivery
Create Operations requests outlining labor requirements (union
on-union, standard time, or overtime)
Prepare installation packages for Operations teams
Request and track Certificates of Insurance (COIs)
Coordinate logistics and documentation required for delivery and installation
Oversee installation readiness and support execution as needed
Maintain punch list documentation and coordinate resolution of outstanding items
Order punch list items as needed to complete project requirements
Create Laser and RA tickets (when applicable) to initiate freight claims
Support project closeout activities, including invoicing
Manage day-two orders and post-installation client requests
Maintain communication with clients to ensure satisfaction and timely issue resolution
Administrative & Reporting Responsibilities
Set up new customers and vendors within internal systems
Request and track manufacturer warranty information
Compile Product Mix Reports and additional internal reporting
Maintain accurate and organized client and project documentation
Skills & Qualifications
Minimum of 3+ years of experience in the commercial furniture or dealership industry required
High School Diploma required; Bachelor’s degree preferred
Steelcase and Hedberg experience strongly preferred
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Strong written and verbal communication skills
Excellent organizational and time management abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work collaboratively within a team environment while supporting multiple stakeholders
Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service
Compensation for this role is expected to range from $75,000 to $90,000 annually, based on experience
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Empire and Co. is hiring for local Sales and Project Manager positions in Albany, NY.
This role is responsible for supporting sales efforts while also managing the coordination and execution of projects from initial quote through final installation and closeout.
The Sales and Project Manager plays a key role in delivering a high level of customer service while working closely with internal teams, vendors, and clients throughout the project lifecycle. This position ensures accurate order management, clear communication, and the successful delivery of projects.
Key Responsibilities
Support the development of quotes and proposals, ensuring accuracy in pricing and product specifications
Maintain strong relationships with clients and serve as a point of contact throughout the sales and project lifecycle
Maintain accurate client records, order details, and project updates within internal systems
Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
Prepare reports, presentations, and materials for meetings
Provide responsive communication to clients and internal stakeholders
Project Management & Execution
Manage projects from order entry through installation and final closeout
Serve as the primary point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
Coordinate timelines, deliverables, and internal resources to keep projects on schedule
Identify and proactively resolve issues that may impact scope, timeline, or budget
Partner with internal teams to ensure alignment across all phases of the project
Confirm receipt of purchase orders with vendors
Monitor order acknowledgments and ensure timely and accurate confirmations
Track and resolve order discrepancies or acknowledgment issues
Create and manage vendor deposit requests as needed
Maintain and distribute order status reports
Coordinate vendor communication to ensure order accuracy and on-time delivery
Create Operations requests outlining labor requirements (union
on-union, standard time, or overtime)
Prepare installation packages for Operations teams
Request and track Certificates of Insurance (COIs)
Coordinate logistics and documentation required for delivery and installation
Oversee installation readiness and support execution as needed
Maintain punch list documentation and coordinate resolution of outstanding items
Order punch list items as needed to complete project requirements
Create Laser and RA tickets (when applicable) to initiate freight claims
Support project closeout activities, including invoicing
Manage day-two orders and post-installation client requests
Maintain communication with clients to ensure satisfaction and timely issue resolution
Administrative & Reporting Responsibilities
Set up new customers and vendors within internal systems
Request and track manufacturer warranty information
Compile Product Mix Reports and additional internal reporting
Maintain accurate and organized client and project documentation
Skills & Qualifications
Minimum of 3+ years of experience in the commercial furniture or dealership industry required
High School Diploma required; Bachelor’s degree preferred
Steelcase and Hedberg experience strongly preferred
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Strong written and verbal communication skills
Excellent organizational and time management abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work collaboratively within a team environment while supporting multiple stakeholders
Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service
Compensation for this role is expected to range from $75,000 to $90,000 annually, based on experience
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