IT Support Specialist (On-site)
Precision Castparts, Los Angeles, CA, United States
Position Summary
The IT Support Specialist 1 provides entry‑level technical support for the organization’s IT systems, hardware, software, and network‑related issues. This role responds to Help Desk requests, assists users with troubleshooting basic technical problems, and supports the setup and maintenance of computers, printers, mobile devices, and other technological equipment. The position works under direct supervision while developing foundational knowledge of the company’s IT infrastructure, systems, and support processes.
Primary Duties & Responsibilities
Monitor and respond to Help Desk tickets, emails, and phone calls for basic technical support needs
Install, set up, and maintain desktops, laptops, printers, mobile devices, and other related hardware
Assist users with password resets, email issues, software access, printer issues, and basic troubleshooting
Support software installations, system updates, and equipment setup
Escalate complex technical issues to higher‑level IT staff as needed
Assist with troubleshooting hardware, software, network, and connectivity problems
Maintain inventory of IT equipment, supplies, and replacement parts
Support data backup activities and routine system maintenance tasks
Document support requests, troubleshooting steps, and resolutions in the Help Desk system
Assist with employee onboarding and offboarding activities related to computer setup and access
Maintain work area organization and support IT equipment organization and storage
Follow company IT policies, procedures, and security practices
Perform other duties as assigned
Required Skills
Basic troubleshooting skills related to hardware, software, printers, and mobile devices
Basic understanding of Microsoft Office products, Windows operating systems, and email systems
Ability to learn and apply technical concepts and troubleshooting processes
Strong communication and customer service skills
Strong attention to detail and ability to follow instructions
Basic organizational and time‑management skills
Ability to work independently and as part of a team
Ability to document issues and resolutions clearly and accurately
Familiarity with Help Desk ticketing systems is a plus
Excellent verbal and written communication skills are required. Must have the ability to interface effectively with all levels of stakeholders.
Ability to multi‑task
Must be detail oriented, organized, and resourceful
Must thrive in a diverse and fast‑paced team environment
Must possess and demonstrate a commitment with a drive, initiative, and energy to continually improve and enhance the IT organization.
Required Experience
1–2 years of experience in an IT Help Desk, Desktop Support, or customer service role preferred
Prior experience working with computers, printers, or basic office technology preferred
Manufacturing environment experience is preferred
Experience in ITAR compliance environment is preferred
Required Education
Education can be substituted with adequate, relevant experience or certification
High school diploma or GED required
Associate’s degree in Information Technology, Computer Science, or a related field preferred
Equivalent work experience will be considered
Physical Demands & Working Condition
Work is performed in an office environment with frequent use of computers and other standard office equipment. Occasional visits to the production floor are required, which may involve exposure to heavy machinery, noise, and other typical manufacturing conditions.
Daily duties require:
Frequent sitting, typing, and viewing a computer screen
Occasional standing, walking, bending, reaching, and manipulating hand tools
Ability to occasionally lift, carry, or push items up to 35 lbs.
Onsite, consistent, and reliable attendance on the assigned shift
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The IT Support Specialist 1 provides entry‑level technical support for the organization’s IT systems, hardware, software, and network‑related issues. This role responds to Help Desk requests, assists users with troubleshooting basic technical problems, and supports the setup and maintenance of computers, printers, mobile devices, and other technological equipment. The position works under direct supervision while developing foundational knowledge of the company’s IT infrastructure, systems, and support processes.
Primary Duties & Responsibilities
Monitor and respond to Help Desk tickets, emails, and phone calls for basic technical support needs
Install, set up, and maintain desktops, laptops, printers, mobile devices, and other related hardware
Assist users with password resets, email issues, software access, printer issues, and basic troubleshooting
Support software installations, system updates, and equipment setup
Escalate complex technical issues to higher‑level IT staff as needed
Assist with troubleshooting hardware, software, network, and connectivity problems
Maintain inventory of IT equipment, supplies, and replacement parts
Support data backup activities and routine system maintenance tasks
Document support requests, troubleshooting steps, and resolutions in the Help Desk system
Assist with employee onboarding and offboarding activities related to computer setup and access
Maintain work area organization and support IT equipment organization and storage
Follow company IT policies, procedures, and security practices
Perform other duties as assigned
Required Skills
Basic troubleshooting skills related to hardware, software, printers, and mobile devices
Basic understanding of Microsoft Office products, Windows operating systems, and email systems
Ability to learn and apply technical concepts and troubleshooting processes
Strong communication and customer service skills
Strong attention to detail and ability to follow instructions
Basic organizational and time‑management skills
Ability to work independently and as part of a team
Ability to document issues and resolutions clearly and accurately
Familiarity with Help Desk ticketing systems is a plus
Excellent verbal and written communication skills are required. Must have the ability to interface effectively with all levels of stakeholders.
Ability to multi‑task
Must be detail oriented, organized, and resourceful
Must thrive in a diverse and fast‑paced team environment
Must possess and demonstrate a commitment with a drive, initiative, and energy to continually improve and enhance the IT organization.
Required Experience
1–2 years of experience in an IT Help Desk, Desktop Support, or customer service role preferred
Prior experience working with computers, printers, or basic office technology preferred
Manufacturing environment experience is preferred
Experience in ITAR compliance environment is preferred
Required Education
Education can be substituted with adequate, relevant experience or certification
High school diploma or GED required
Associate’s degree in Information Technology, Computer Science, or a related field preferred
Equivalent work experience will be considered
Physical Demands & Working Condition
Work is performed in an office environment with frequent use of computers and other standard office equipment. Occasional visits to the production floor are required, which may involve exposure to heavy machinery, noise, and other typical manufacturing conditions.
Daily duties require:
Frequent sitting, typing, and viewing a computer screen
Occasional standing, walking, bending, reaching, and manipulating hand tools
Ability to occasionally lift, carry, or push items up to 35 lbs.
Onsite, consistent, and reliable attendance on the assigned shift
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